Ruth Howard
Queenstown ,ZQN
Summary
Determined mature lady with academic discipline knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking.
Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework.
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Resourceful Freelancer with a knack for completing tasks efficiently and productively. Specialize in project management, content creation, and digital marketing. Excel at time management, problem-solving, and adaptability to meet diverse client needs. Committed to delivering high-quality work within deadlines through effective communication and organizational skills.
Overview
8
8
years of professional experience
Work History
Freelancer
Work from home/Event Staff
Queenstown , ZQN
04.2024 - Current
- Created content for various websites, blogs, and social media accounts.
- Monitored operations and reviewed records and metrics to understand company performance.
- Analyzed company's expenditures and developed financial models.
- Worked closely with human resources to support employee management and organizational planning.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Guest Service Agent
Swiss-BelSuites Resorts Pounamu Apartments
Queenstown , ZQN
06.2022 - 02.2024
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Registered guests into the computer system accurately and efficiently.
- Participated in training seminars related to hospitality industry trends.
Housekeeping Supervisor
Swiss-BelSuites Resorts Pounamu Apartments
Queenstown , ZQN
06.2022 - 02.2024
- Explained goals and expectations required of trainees.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Created and implemented daily cleaning schedules for staff members.
Assistant Hostel Manager/Customer Service Representative
Paradiso Backpackers Nelson
Nelson, NSN
06.2020 - 02.2022
- Responsible for recruiting, hiring, training, scheduling, and disciplining employees.
- Created weekly reports documenting occupancy rates, revenue targets, expenses.
- Responded to and resolved guest issues or complaints.
- Input and confirmed reservations for guests.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular performance reviews of front desk staff to ensure quality standards were met.
- Offered guests beverages and refreshments upon check-in.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Performed monthly inventory audits of linens and other supplies used within the hostel.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
Cafe Owner
Omaparadise Cafe
Hokianga, Omapere, HOK
04.2017 - 11.2019
- Monitored customer service standards and provided feedback to staff members on performance.
- Organized daily operations of cafe, including scheduling staff shifts, ordering supplies, and overseeing food preparation.
- Established relationships with local businesses and organizations in order to promote events at the cafe.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Maintained financial records for the cafe, such as sales figures and profits and losses.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Inspected dining and serving areas for cleanliness and proper setup.
Education
New Certificate in Conservation Operations Level 4 - Kaitiaki Whenua - Project Moturoa
Nelson Marlborough Institute of Technology
Nelson/Richmond06-2020
Skills
- Content creation
- Task prioritization
- Attention to detail
- Client communication
- Data analysis
- Freelance negotiation
- Multitasking and organization
- Time management
- Critical thinking
- Personal branding
How to Reach Me
- ruthhoward2025@gmail.com
- 0226809183
Reference
Available on Request
Hobbies
- Cooking with family
- Camping and Hiking
- Music all genre
- Painting
Timeline
Freelancer
Work from home/Event Staff
04.2024 - Current
Guest Service Agent
Swiss-BelSuites Resorts Pounamu Apartments
06.2022 - 02.2024
Housekeeping Supervisor
Swiss-BelSuites Resorts Pounamu Apartments
06.2022 - 02.2024
Assistant Hostel Manager/Customer Service Representative
Paradiso Backpackers Nelson
06.2020 - 02.2022
Cafe Owner
Omaparadise Cafe
04.2017 - 11.2019
New Certificate in Conservation Operations Level 4 - Kaitiaki Whenua - Project Moturoa
Nelson Marlborough Institute of Technology