Ruth Annamaria Leuluai
Christchurch,Sydenham
Summary
Looking for a new challenge in a company/industry that will help me to gain skills and knowledge preferably in a sector where I can grow within the company.
I’m a hardworking and conscientious person, who is looking to get back into the workforce after a long period absentee, due to family and health circumstances. Am wanting to be part of an industry or company that works with the safety and wellbeing of our people in the communities. Helping people has always been a passion of mine and I would love to have the opportunity to put my credentials to good service. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
15
15
years of professional experience
Work History
Temp Member
Muscular Dystrophy Charity
01.1999
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Temp Member
Able Cleaners
01.1999
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Resolved complaints to satisfy customers and encourage future transactions.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Team Member Representative
Asteron
01.2010 - 01.2014
- Document Preparation and scanning, Stock Management – Purchasing & Order, Clerical Support and Customer Service
- Responded to customer calls and emails to answer questions about products and services
- Maintained and managed customer files and databases
- Promptly responded to inquiries and requests from prospective customers
Twilight Team Member
ANZ National Bank
01.2002 - 01.2008
- Document preparation, Data Management – Team Award recognition of achieving KPI’s 2004 - 2007, Rural Projects – Awarded by Rural Migration of Work Effort, Foreign Exchange – Inputting sells & exchange on business and client accounts, General Office Duties – Phone enquiries
Temp Member
Drake Temping Agency
01.1999 - 01.2001
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Temp Member
EDS
01.1999 - 01.2001
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Prepared and filed tax forms to meet needs of customers.
- Prepared working papers, reports and supporting documentation for audit findings.
- Executed record filing system to improve document organization and management.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Temp Member
Manpower
01.1999 - 01.2001
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
Education
Certificate in Business & Technology Level 4 - Business Administration And Technology
Vision College
Christchurch01.2020
Certificate in Tourism & Travel Level 3&4 - Tourism & Travel
Hutt Valley Polytech
Petone01.1997
High School Diploma -
Sacred Heart College
Lower Hutt01.1996
Skills
- Proficient use of Microsoft Word, Excel and Power Point
- Data Management
- Interpersonal Written and Communication
- Team Liaison
- Communication
- Replied to and solves client enquiries or department enquiries
- Training of new team members of job entitlement ie – data input, navigating through CRM system
- Presented weekly updates on project progression
- Self- Management
- Meeting deadlines on projects
- Setting up targets for personal achievements as well within team
- Taking on challenges to meet team targets
- Team Work
- Meeting and achieving goals within the team as a whole (company)
- Working together, dealing with issues and enquiries within the company
- Achieving targets as well as training within the team
- Problem-Solving
- Identifying enquiries that need immediate attention
- Dealing with clients and customers with their enquiries and solve the issue effectively
- Customer Service
- Providing excellent service in dealing with customers via email and phone
- Being proficient in all tasks and projects within the team (Sales)
- Time management – crucial to all aspects of work being produced on a daily basis
- Computer networking
- Data analysis
- Friendly, Positive Attitude
- Attention to Detail
- Documentation and Recordkeeping
- Work and Task Assignment
- Customer and Service-Oriented
Accomplishments
- Awarded overall team of the Team Year Award 2010 - 2011 Asteron Direct Client Services performance and achieving targets
- National Bank – Twilight Team Nomination 2007
- Achieved migration of ANZ and National Bank customer
- Achieved team KPI’s targets 2003-2008
- National Bank Rural Migration Award – 2007 work effort in processing all rural business.
- Achieved the process of direct link system via online & migration link to overseas (Bangladesh)
- National Bank Employee of the month – August 2006
- Drake International – Employee of the month - July1999
- Achieved & completed project BDM (Birth, Death & Marriages)
- Pak n Save Petone – Employee of the month – January 1995
Community Experience
- Petone CCCS Junior Youth, Petone, 2003-01-01, 2004-12-31, Secretary, Fundraising Activities, Minute Taking, Preparing Youth Activities and sport games.
- CCCS Wainoni Woman Fellowship Group, 2020-01-01, Fundraising activities for woman denomination within NZ
References
Joanne Cantrick, Business Administration and Technology Tutor, Vision College, 03 3772634, Joanne.cantrick@visioncollege.ac.nz
Hobbies and Interests
Love to read create and design, tramping, walking on trials, swimming, reading and study the bible, search and navigating information online.
Interest/Hobbies
I love to read books from fiction to non fiction, love reading about history from all over the world. I love to create and design my ideas within my own home and put it together how I would envision my design to be. Reading and studying the Holy Bible has been one of my latest interest, as I love to read and learn more about history. Singing has been one of my all time favourites being involved in music groups in college and church. Music too comes naturally from a background of family talented musicians and singers.
Timeline
Team Member Representative
Asteron
01.2010 - 01.2014
Twilight Team Member
ANZ National Bank
01.2002 - 01.2008
Temp Member
Muscular Dystrophy Charity
01.1999
Temp Member
Able Cleaners
01.1999
Temp Member
Drake Temping Agency
01.1999 - 01.2001
Temp Member
EDS
01.1999 - 01.2001
Temp Member
Manpower
01.1999 - 01.2001
Certificate in Business & Technology Level 4 - Business Administration And Technology
Vision College
Certificate in Tourism & Travel Level 3&4 - Tourism & Travel
Hutt Valley Polytech
High School Diploma -
Sacred Heart College
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