Summary
Overview
Work History
Education
Skills
About Me
Timeline
Generic

Ruth Murray

Snells Beach,Warkworth

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking and reliable both in past nursing profession and as a self employed window cleaner and commercial cleaner/residential cleaner with strong ability in organisation and ability to learn new skills. Offering empathy and optimum care with a love for the elderly and those who struggle in life with various situations. Highly organized, proactive and punctual and positive with team-oriented mentality.

Overview

40
40
years of professional experience

Work History

Window Cleaning/Cleaning Contractor

Self employed
Rodney, Warkworth
10.2004 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Formed and sustained strategic relationships with clients.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created marketing campaigns to attract new customers.
  • Managed daily operations of business, including hiring and training staff.
  • Negotiated contracts with vendors and suppliers.
  • Oversaw budgeting and financial management.
  • Reviewed legal documents related to business operations.
  • Researched potential partners in order to expand services offered.
  • Implemented quality assurance processes to ensure product excellence.
  • Maintained relationships with existing clients by providing superior customer service.
  • Developed policies and procedures for the organization.
  • Provided direction and guidance to employees.
  • Monitored performance of personnel against goals set forth by the company.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Kept records for production, inventory, income and expenses.
  • Interviewed, trained and supervised employees.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Delivered products to customer locations on time.

Registered Nurse in Dementia Hospital Care

Northhaven Hospital
Red Beach, Red Beach
02.2002 - 03.2003
  • Provided patient care and education to patients with chronic illnesses.
  • Assessed, planned, implemented and evaluated nursing care for assigned patients.
  • Administered medications and treatments according to physician orders.
  • Documented patient progress notes accurately and efficiently in the electronic medical record system.
  • Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
  • Participated in multidisciplinary team meetings to discuss patient care plans.
  • Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
  • Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
  • Maintained a safe environment for all patients by adhering to infection control policies and procedures.
  • Utilized critical thinking skills to assess clinical situations quickly and accurately.
  • Assisted physicians during examinations or surgical procedures.
  • Administered medications and treatments, monitoring patients for reactions and side effects.
  • Adhered to infection control procedures to facilitate safe, clean patient environment.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Acted as patient advocate and implemented total patient care through team nursing process.
  • Maintained personal and team compliance with medication administration standards and patient care best practices.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.

Day Care Dementia Manager

Totara DayCare
Warkworth, Warkworth
04.2001 - 12.2001
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Provided leadership during times of organizational change or crisis situations.
  • Monitored staff performance and addressed issues.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.

Deputy Matron

Presbyterian Social Services
Avondale, Christchurch
08.1987 - 06.1989
  • Assessed, planned, implemented and evaluated nursing care for assigned patients.
  • Administered medications and treatments according to physician orders.
  • Documented patient progress notes accurately and efficiently in the medical records.
  • Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
  • Ensured compliance with standards of professional practice as well as the lregulations related to health care delivery services.
  • Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
  • Actively participated in quality improvement initiatives within the department.
  • Utilized critical thinking skills to assess clinical situations quickly and accurately.
  • Provided emotional support and comfort to families during difficult times.
  • Managed staff and provided on-call services
  • Provided physical and pallative care to elderly clients
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
  • Administered medications and treatments, monitoring patients for reactions and side effects.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Monitored and managed various treatment and care interventions.
  • Advocated for patients by supporting and respecting basic rights, values and beliefs.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Assisted physicians during examinations or surgical procedures.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.

Staff Nurse Acute Mental Health Unit

North Canterbury Hospital Board
Addington, Christchurch
11.1983 - 05.1987
  • Participated in research activities related to evidence-based practice initiatives.
  • Maintained accurate records of patient progress notes, medications administered and other relevant data.
  • Developed individualized teaching strategies for each patient based on their specific needs.
  • Identified potential problems or issues that may arise during treatment, such as drug interactions or allergies, and provided appropriate interventions when necessary.
  • Assisted physicians with exams, lab tests or other procedures as requested.
  • Provided emotional support to family members during difficult times or end-of-life situations.
  • Demonstrated effective communication skills while interacting with patients, families, physicians and other healthcare staff members.
  • Utilized a medical record system to store patient information securely.
  • Ensured that all equipment was properly maintained according to safety protocols.
  • Managed multiple tasks simultaneously while maintaining quality standards of care.
  • Implemented infection control measures to reduce the spread of contagious diseases.
  • Adhered to strict confidentiality policies when dealing with sensitive information.
  • Maintained a clean work environment by following proper sanitation guidelines.
  • Assessed patients to determine their physical condition, mental health status and needs.
  • Conducted patient education on medical treatments and procedures.
  • Collaborated with interdisciplinary team members to develop plans of care for patients.
  • Evaluated the effectiveness of nursing interventions and modified plans as needed.
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
  • Coordinated care with charge nurse and other staff through daily communication.
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Developed care plans complete with effective nursing measures to improve patients' mental and physical health.
  • Evaluated patients to develop and update treatment plans while anticipating day-to-day needs.
  • Answered patient questions and provided take-home materials for further information.
  • Facilitated transition to home care by providing patients with continued care information and discharge instructions.
  • Transported patients to and from rooms and prepared for treatments according to individual specifications.
  • Educated nursing students on proper care procedures and prioritization strategies.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Modified patient treatment plans as indicated by patients' responses and conditions.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
  • Referred patients to specialized health resources or community agencies to furnish additional assistance.

Education

Mental Health Registered Nurse - Mental Health Nursing

Canterbury Hospital Board
Christchurch, NZ
08-1984

High School Diploma -

Aranui High School
Christchurch
11-1980

Skills

  • Strong Work Ethic
  • Professional Appearance
  • Quality Assurance
  • Housekeeping
  • Integral
  • positive values and beliefs
  • Honest
  • Problem Resolution
  • Cultural Awareness
  • Teamwork and Collaboration
  • Punctual
  • Dementia and elderly care
  • Leadership
  • Written Communication
  • Team building
  • Organizational Skills
  • Flexible and Adaptable

About Me

  • I am a 60-year-old single woman and a grandmother of 5 grandchildren.
  • I was widowed in my late twenties with two young children and pregnant with our third child and this shaped my life most uniquely. As a Christian, I found this to be a very challenging journey but it changed my life and relationship with God, which I have now written a book which will be published in April 2024, with the thought and desire to support others who face tough challenges in life and meet those challenges with hope and resilience in their faith >
  • I remarried two-and-a-half-years later to a christian man and had three more children. We were assistant pastoring a church in Rotorua for 2 years. However after ten years my marriage dissolved after we had moved to Warkworth as my husband was really abusive and I had to leave with our 6 children to preserve my life.
  • It was after that I started a cleaning business, choosing to not return to nursing because of the shift work involved and I wanted to be flexible in caring for my children and being there for them after school and weekends.
  • I attend Equippers Church in Warkworth and am part of one of their homegroups in Snells Beach. I love walking, pilates and spending time with my grandchildren, as well as reading, knitting and crochet.
  • I love writing and hope to write more books on my life experiences to help and support others through tough times.
  • I am positive and being a Christian is central to my life. I am a bit of an introvert but I enjoy connecting with people and getting to know new friends. I like pushing myself out of my comfort zones, especially now as I am getting older, as I am aware of how easy it would be to just stick with my normal routines.
  • I am a mum of now six adult children and I enjoy a close relationship with them. I also endeavour to create that close relationship with my grandchildren.

Timeline

Window Cleaning/Cleaning Contractor

Self employed
10.2004 - Current

Registered Nurse in Dementia Hospital Care

Northhaven Hospital
02.2002 - 03.2003

Day Care Dementia Manager

Totara DayCare
04.2001 - 12.2001

Deputy Matron

Presbyterian Social Services
08.1987 - 06.1989

Staff Nurse Acute Mental Health Unit

North Canterbury Hospital Board
11.1983 - 05.1987

Mental Health Registered Nurse - Mental Health Nursing

Canterbury Hospital Board

High School Diploma -

Aranui High School

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Ruth Murray