Ruth Quinn
Mount Maunganui,BOP
Summary
Dynamic professional with a proven track record in behavioral management and exceptional verbal communication, honed across roles from Loss Prevention Specialist at Briscoe Group to Mental Health Worker at WALSH TRUST. Excelled in creating impactful client relationships and delivering results through keen observation and teamwork. Demonstrates a steadfast commitment to enhancing client well-being and safety.
Overview
29
29
years of professional experience
Work History
Loss Prevention Specialist
Briscoe Group
Tauranga, BOP
11.2021 - 04.2025
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Built solid client base by identifying company resources, determining client risk factors and delivering risk management solutions.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Installed and maintained covert security equipment.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Collaborated with law enforcement to report crime and suspicious activity.
- Monitored store surveillance cameras to detect suspicious behavior.
- Created and maintained records of security incidents and investigations.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Monitored paperwork procedures to prevent error-related losses.
Care Worker
Manawanui
02.2021 - 11.2021
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments and shopping trips.
Senior Health Care Assistant
Kersal Hill
05.2012 - 08.2019
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Cared for dying patients and prepared deceased for transfer to mortuary.
- Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
- Observed patient skin conditions and reported findings to registered nurse.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Cleaner
DESMAR Cleaning Services
02.2020 - 02.2021
- General cleaning, residential and commercial.
Mental Health Worker
WALSH TRUST
06.2005 - 12.2011
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Provided clients with recommendations to community resources.
- Documented client progress in confidential files.
- Devised and enhanced treatment strategies to promote continued progress.
- Performed client assessments and developed treatment plans.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Observed and monitored client behavior and responses to treatment.
- Involved clients' family members in planning social service programs.
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Various Hospitality Roles
Various
08.1996 - 10.2005
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
Assistant Manager
Waipuna Hospice Charity Shop
Mount Maunganui, BOP
04.2025 - Current
- Mentored junior team members, fostering professional growth and building a cohesive work environment.
- Managed inventory systems to optimize stock levels and minimize waste during peak operational periods.
- Collaborated with upper management to develop strategic plans that align with organizational goals and market trends.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
Relaxation/Sports Massage -
New Zealand College of Massage
Auckland12.2005
School Certificate
St. Margaret's College
Christchurch, 11.1996
Skills
- Behavioral Management
- Progress documentation
- Verbal and written communication skills
- Time management skills
- Great observation abilities
- Customer/client service professional
- Calm in crisis situations
- Teamwork
- Flexible & Adaptable
Self-motivated professional
- Active Listening
- Resident Empowerment
- Dependable and Responsible
Timeline
Assistant Manager
Waipuna Hospice Charity Shop
04.2025 - Current
Loss Prevention Specialist
Briscoe Group
11.2021 - 04.2025
Care Worker
Manawanui
02.2021 - 11.2021
Cleaner
DESMAR Cleaning Services
02.2020 - 02.2021
Senior Health Care Assistant
Kersal Hill
05.2012 - 08.2019
Mental Health Worker
WALSH TRUST
06.2005 - 12.2011
Various Hospitality Roles
Various
08.1996 - 10.2005
Relaxation/Sports Massage -
New Zealand College of Massage
School Certificate
St. Margaret's College