Ruth Rika
Community Support & Development
Whangarei,NTL
Summary
Multi-tasking Team Leader skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and service user requirements. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Creates dynamic and positive workplace culture to align with organizational mission and values.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Team Leader
Arataki Ministries Ltd
Whangarei, NTL
2019.03 - Current
- Built strong relationships with employees and users through positive attitude and attentive response.
- Mentored and guided team members to foster proper completion of assigned duties.
- Facilitated training for team members through daily coaching and regular performance appraisals.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Implemented new working processes which delivered continued improvements.
- Positioned as go-to person for up to 13 staff members, troubleshooting complex administrative and training issues promptly.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Assisted the CEO and Management with new hire processing and existing training programs.
Community Support Worker
Arataki Ministries Ltd
Whangarei, NTL
2015.11 - 2018.03
- Acted as main point of contact between services users, management, clinical staff and external community.
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Assisted in implementation of community support services in alignment with needs.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Liaised with community members, recommending resources and programs.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Worked with different disciplines to provide cohesive care for service users.
- Assisted service users in receiving appropriate, high-quality care with reasonable results.
- Gathered opinions and support from grass-roots supporters to solidify group position.
Kaitakawaenga/Student Support Advisor - Assistant
North Tec
Whangarei, NTL
2014.07 - 2015.06
- Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Gathered and organized files and research papers for internal needs and scholarly publications.
- Supported student learning objectives through personalized and small group assistance.
Casual Team Member
Te Runanga O Whaingaroa
Kaeo, NTL
2010.02 - 2012.11
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Took on additional job duties during unexpected backlog/ event, resulting in meeting project target date.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Assisted customers by answering questions and fulfilling requests.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Home Support Worker
Ngatihine Health Trust
Kaeo, NTL
2009.02 - 2011.07
- Traveled to clients' homes to provide healthcare services and promote continuity of care.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
- Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Furthered upskilling by actively taking part in compulsory employee trainings.
- Provided transportation, managing and scheduling appointments.
Education
Bachelor of Science - Social Science
North Tec
Whangarei, NTL 2013.02 - 2016.02
Mental Health & Addictions Level 4
North Tec
Kerikeri 2012.02 - 2012.07
Foundations Skills, Level 2
Hauhora Whanau
Whaingaroa 2009.02 - 2009.07
Skills
Client Service
Technical Support
Safety processes and procedures
Knowledgeable in multiple systems
Multitasking abilities
Planning and Coordination
Daily workflow improvement
Documentation proficiency
Responsible
MS Office
Teamwork
Leadership
Community Networking
Referees
2020-2021
- Pip Rea, CEO, Arataki Ministries - 021-939-231 or (09) 430-3044
2015-2019
- Diane Bedwell, Team Leader, Arataki Ministries - 027-439-0014
2014-2015
- Huhana Seve, Learner Support Director, North Tec - 027-836-1851
Timeline
Team Leader
Arataki Ministries Ltd
2019.03 - Current
Community Support Worker
Arataki Ministries Ltd
2015.11 - 2018.03
Kaitakawaenga/Student Support Advisor - Assistant
North Tec
2014.07 - 2015.06
Bachelor of Science - Social Science
North Tec
2013.02 - 2016.02
Mental Health & Addictions Level 4
North Tec
2012.02 - 2012.07
Casual Team Member
Te Runanga O Whaingaroa
2010.02 - 2012.11
Home Support Worker
Ngatihine Health Trust
2009.02 - 2011.07
Foundations Skills, Level 2
Hauhora Whanau
2009.02 - 2009.07