RUTH ZHENG
Auckland,New Zealand
Summary
A well presented, self motivated and confident education consultant. Extensive knowledge of New Zealand education system. Over 10 years work experience of recruiting international students. Proven ability to meet the target of sales and provide exceptional customer services. Proven knowledge and experience of international student admission and visa application.
Overview
16
16
years of professional experience
Work History
Agent Portal Administrator
Kaplan International NZ Limited
Auckland, NZ
07.2023 - Current
- Maitain a high level of product knowledge relating to all aspects of the international student application lifecycle
- Provide advice and information to admissions, recruitment and agents about programs, admissions requirements and procedures in compliance with University policies and procedures
- Review outstanding offers in the agent portal to provide advice to the recruitment team and agents on conditions remaining to be met
- Support in the completion of all admissions documentation from enquiry to enrolment processing for international students
- Work with Massey University International Recruitment team to complete the new agent onboard task
Student Counsellor/Student Service Manager
leader investment group
Auckland, NZ
07.2014 - Current
- With abundant knowledge of NZ education industry, provide professional service to potential or current international students in overseas or local market regarding international student admission
- Assist students in the development of an educational plan including choosing suitable subjects and schools, to make sure that it is consistent with their subsequent study and ideal employment options
- Offer reasonable and proper school applications advice based on school intakes, locations, entry requirements, cross credit evaluations, and characteristics of different education providers, from primary, secondary, university, polytechnic, to PET
- Be responsible and supervise students’ admission and enrollment procedure and try to make it as the best outcomes with favorable experience
- In charge of other needs of international students, e.g
- Home stay and airport pick-up arrangement, conflicts, insurance purchasing and claiming
- Provide on-going services after their first enrolment
- Train new staff and oversee the work of student team, and adjust policies promptly with the variation of market quotation and feedback.
Student Service Manager
New Life International Education Ltd
Auckland, NZ
12.2020 - 04.2023
- Meeting up perspective clients through phone calls, emails, or wechat
- Identify students’ strength and weaknesses, give advice on reasonable study options in different areas and also analyse the outcome and implication of each option
- Provide students with information and advice on their study opportunities
- Follow up potential students and maximum the sales target
- Take care students special needs in the covid-19 period
- Assist with the entire admission and visa application process
- Be responsible to coordinate between schools, students and parents, or sponsors and guardians and manage to sort it out students’ difficulties and problems in schools, e.g
- Enrolments, study plan, learning problems and etc.
Student Counsellor
IDP Auckland
Auckland, NZ
06.2018 - 10.2020
- Provide students with information and advice on study opportunities and visa applications to students from different countries
- Attend to student face-to-face, phone and email queries in a timely and professional manner
- Follow through on student enquire, requests or complaints and provide information and assistance as required
- Organize student excursions and cultural events
- Submit applications to institutions, obtain offers and facilitate enrollments
Education Consultant/Administrator
china-new zealand culture exchange center
Auckland, NZ
02.2013 - 06.2014
- Provide sound and professional counseling services to international students on study options, career path, admissions and enrolments, cross credit, visa conditions and etc
- Communicate and provide instructions for students to prepare application documents
- Collect and assess school and visa application documents, e.g
- Passports, transcripts, qualifications, statement of purpose, and etc
- Update current entry requirements, application and enrollment processes
- Be responsible with the admission process and supervise the whole procedure to make sure that student can be admitted in proper and ideal schools in a timely manner
- Assist with the payment of tuition fee, accommodation arrangement and airport pick-up, and any other problems that may arise.
Education Consultant/Sales
academic ezy group
Auckland, NZ
04.2012 - 01.2013
- Be responsible and supervise students’ admission and enrollment procedure
- Assist with sorting out statistical student information forms
- Contact prospective clients to promote the target
- Deal with application and visa process
- Process related paper works, including copy, scan, print and classify
- Point of contact regarding arising issues between students, schools, and immigration
- Always keep in touch with schools to update information.
Education Consultant/Sales
iae-longre china education group
Qingdao, China
03.2008 - 10.2009
- Answer the phone in a good manner and prepare the oncoming face to face on online consultation
- Collect and manage student files required for school and visa application documents, and complete paper work and proof reading
- Be responsible with the admission process and supervise the whole procedure to make sure that student can be admitted in proper and ideal schools in a timely manner
- Assist with tuition fee payment, homestay arrangement, airport pick-up, and any other related services.
Education
Bachelor of Education -
Jiamusi University
07.2003
Skills
- Achievements: successfully help 120-150 students to get their offers and visas per year
- Bilingual Skill, Mandarin and English
- Computer Skill, Microsoft skill
- Team Player and cooperation spirit
Ideal Role
I am seeking either international student recruitment or student service role to fulfill my further development on my career path.
Timeline
Agent Portal Administrator
Kaplan International NZ Limited
07.2023 - Current
Student Service Manager
New Life International Education Ltd
12.2020 - 04.2023
Student Counsellor
IDP Auckland
06.2018 - 10.2020
Student Counsellor/Student Service Manager
leader investment group
07.2014 - Current
Education Consultant/Administrator
china-new zealand culture exchange center
02.2013 - 06.2014
Education Consultant/Sales
academic ezy group
04.2012 - 01.2013
Education Consultant/Sales
iae-longre china education group
03.2008 - 10.2009
Bachelor of Education -
Jiamusi University
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