Ruth Fatilua Ioapo
AUCKLAND,AUK
Summary
Operational Efficiency Specialist experienced in streamlining cargo handling processes and enhancing customer satisfaction. Achieved significant risk reduction through expertise in dangerous goods handling and commitment to workplace cleanliness. Focused on planning efficient delivery routes and maintaining a clean driving history to maximize service quality.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Team Global Express Ltd
Mangere
01.2025 - 04.2026
- Delivered packages efficiently across designated routes.
- Ensured timely arrivals by following planned schedules.
- Maintained vehicle cleanliness and conducted routine inspections.
Warehouse Store person, Delivery Driver
PARCEL EXPRESS LTD.
Mt Wellington, AUCKLAND
05.2024 - 01.2025
- Collaborated with team members to achieve daily goals, fostering teamwork and enhancing overall work environment.
- Maintained clean, organized warehouse spaces to facilitate efficient goods movement and minimize product damage risk.
- Ensured timely and accurate order fulfilment by closely monitoring stock levels and replenishing inventory.
- Completed rush deliveries on tight timetables, ensuring customer satisfaction through reliable service.
Courier Driver
FEDEX
Highbrook, AUCKLAND
07.2019 - 02.2024
- Greeted recipients, delivered packages and parcels, and secured signatures for all deliveries to ensure accountability.
- Executed daily delivery assignments within strict time constraints, maintaining high service quality standards.
- Achieved timely deliveries and pickups by selecting optimal routes for efficiency.
Cargo Agent
Air New Zealand
Auckland Airport, AUCKLAND
01.2020 - 07.2020
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Coordinated and verified dispatch of cargo shipments, collaborating with departments to resolve issues and ensure timely delivery.
- Managed cargo shipments using computer systems to track goods accurately and maintain inventory integrity.
- Expedited urgent shipments by prioritizing tasks and collaborating with carriers and freight forwarders to meet tight deadlines.
Delivery Agent
NEW ZEALAND POST
Manukau, AUCKLAND
10.2017 - 01.2020
- Enhanced customer satisfaction by ensuring timely and accurate delivery of packages.
- Adapted to changing weather conditions and unforeseen circumstances while consistently meeting customer expectations.
- Safely navigated various road conditions and traffic situations to guarantee the well-being of packages and vehicles.
- Assisted team members with their tasks and responsibilities.
Freight Handler
Courier Post
Highbrook, AUCKLAND
12.2011 - 09.2017
- Loaded and unloaded freight trucks at loading dock.
- Inspected freight for damage or faults to maintain quality standards prior to loading.
- Inspected freight for any damage or faults prior to loading.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Sorted and organized packages to make deliveries to correct address.
- Sorted and organized packages to make deliveries to the correct address.
Education
Certificate - Supply Chain Management Level 4.
Manukau Institute of Technology
Auckland, NZNational Business Diploma Level 5. -
NZMA
Otahuhu, NZNCEA levels 1, 2 and 3. -
James Cook High School
Manurewa, NZSkills
- Excellent driving skills
- Route optimization
- Cargo handling
- Order picking
- Packaging and labeling
- Safety compliance
- Time management
- Attention to detail
- Working independently
- Problem-solving
- Customer service
- Workplace cleanliness
Timeline
Delivery Driver
Team Global Express Ltd
01.2025 - 04.2026
Warehouse Store person, Delivery Driver
PARCEL EXPRESS LTD.
05.2024 - 01.2025
Cargo Agent
Air New Zealand
01.2020 - 07.2020
Courier Driver
FEDEX
07.2019 - 02.2024
Delivery Agent
NEW ZEALAND POST
10.2017 - 01.2020
Freight Handler
Courier Post
12.2011 - 09.2017
Certificate - Supply Chain Management Level 4.
Manukau Institute of Technology
National Business Diploma Level 5. -
NZMA
NCEA levels 1, 2 and 3. -
James Cook High School