Ruthie Atherton
Woolston,Christchurch
Summary
Dedicated and adaptable professional with over 3 years of hospitality experience, excelling in fast-paced environments and consistently delivering exceptional customer service. Possessing digital fluency and cultural connections, bringing strong communication skills and knowledge in Te Reo Māori and Samoan. Skilled at effectively managing routines, fostering positive relationships, and collaborating with diverse teams. Experience in babysitting has honed ability to create safe and engaging environments for children. Actively engages in volunteer work within church communities and local events, contributing to organization and execution of community-based initiatives. Recognized for leadership qualities, excellent time management skills, and proactive attitude. Committed to maintaining safe and productive work environments while consistently exceeding expectations.
Overview
3
3
years of professional experience
Work History
Waitress & Bartender
Fiddlesticks Restaurant & Bar
08.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provide excellent customer service to ensure an exceptional dining and bar experience.
- Take and deliver orders, manage payments, and recommend menu items to suit customer preferences.
- Handle bartending duties, including creating specialty drinks, maintaining stock, and ensuring hygiene standards.
- Work collaboratively with the kitchen and front-of-house teams to ensure smooth operations during peak hours.
- Train new staff and assist in event coordination and private functions.
Front of House Employee
McDonalds
10.2021 - 08.2022
- Greeted customers and handled payments via a POS system fulfilling over100+ orders per shift
- Operated drive thru services including taking orders, handling payments, and delivering food in a prompt but friendly manner
- Prepared raw food materials to cook over30 world-famous menu items
- Maintained clean dining areas, restrooms and workstations but routinely sweeping, mopping, replenishing supplies, and disposing of rubbish
- Worked with others to maintain smooth operations and high standards of customer service during high-volume rushes
- Swiftly and professionally addressed any customers complaints, escalating to management to requested
- Awarded Employee of the Month for always working hard and picking up extra shifts when needed
Education
NCEA Level 1 - Merit Endorsement
Villa Maria College
NCEA Level 2 - Excellence Endorsement
Villa Maria College
NCEA Level 3 - Excellence Endorsement
Villa Maria College
01.2025
Bachelor of Communications - Marketing
University of Canterbury
Christchurch, New Zealand, NZ11-2026
Skills
- Hospitality Expertise: Skilled in bartending, waitstaff operations, and multitasking in fast-paced environments
- Childcare & Youth Engagement: Experienced in creating safe, engaging, and nurturing environments for children through babysitting and volunteer work
- Technology: Proficient in Windows, Google Workspace, and Mac systems
- Performing Arts: Skilled in dance and music, with strong public speaking abilities
- Languages: Knowledge in Te Reo Māori and Samoan
- Organization: Strong time management and routine planning
Timeline
Waitress & Bartender
Fiddlesticks Restaurant & Bar
08.2022 - Current
Front of House Employee
McDonalds
10.2021 - 08.2022
NCEA Level 1 - Merit Endorsement
Villa Maria College
NCEA Level 2 - Excellence Endorsement
Villa Maria College
NCEA Level 3 - Excellence Endorsement
Villa Maria College
Bachelor of Communications - Marketing
University of Canterbury
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