Rutuja Dilip Patil
Mumbai,India
Summary
A highly motivated and results-driven professional with a strong background
in Customer Relationship Management (CRM).Adept at analyzing customer feedback and implementing strategic solutions to improve satisfaction and retention. Recognized for exceptional multitasking. problem-solving, and communication skills, with proven ability to deliver a timely resolutions and build lasting client relationships. Known for a proactive mindset, innovative thinking. and a commitment to driving organizational growth. Passionate about contributing to business success through customer centric strategies and continuous improvement.
Overview
11
11
years of professional experience
Work History
Senior Associate
Tata Consultancy Services
Mumbai
06.2019 - 08.2025
- Analyzing the website and company's portal to define the category, description, and brand for the articles.
- Maintaining the product's final look to be viewed on the retailer's website.
- Delivered superior customer service by resolving complex queries via calls and emails, significantly boosting customer satisfaction.
- Conducted new user training and provided real-time query resolution, fostering a knowledgeable, high-performing team environment.
- Led team coordination and task allocation, enhancing productivity by aligning responsibilities with team members strengths and priorities.
- Streamlined workflows and communication enabling timely achievement of operational and departmental goals.
- Generated detailed productivity reports for management and supported ongoing error tracking to drive continuous improvement.
- Handled escalations professionally preserving service standards and protecting critical customer relationships.
- Analyzed and resolved customer cases to ensure accurate assignment, reducing follow-up emails and improving turnaround time (TAT).
- Maintained detailed Feedback Logs and efficiently managed escalations. reducing errors and ensuring high quality standards.
- Managed high-volume workflows with accuracy and timeliness, consistently surpassing deliverable targets.
- Developed insightful reports to facilitate rapid performance assessment and strategic planning. driving operational excellence.
Senior Associate
Sterling Talent Solutions
Mumbai
05.2016 - 11.2017
- Executed client orders with precision, delivering seamless communication, and rapid response to maximize client satisfaction.
- Verified applicant credentials across criminal records. Educational and employment databases, ensuring compliance, and data integrity.
- Streamlined verification workflows by collaborating with clients to gather critical information, boosting operational efficiency.
- Managed special tasks and promptly resolved email inquiries, strengthening client loyalty and trust.
- Supported team operations through query resolution, resource optimization, refresher training, and OJT assistance to enhance productivity.
- Partnered with leadership to develop comprehensive performance reports.
Client Coordinator
Rajashri Marine & Engineering Works Pvt. Ltd.
Mumbai
10.2014 - 01.2016
- Analyzing market research to help marketing team with client acquisition.
- Prioritizing tasks based on importance and urgency.
- Documenting every contact with clients
- Brainstorming and contributing ideas at sales and marketing strategy meetings.
- Negotiating with clients to determine terms of contracts resolving client concerns in a timely manner.
Education
Bachelor of Arts - English Literature
MUMBAI UNIVERSITY
Mumbai05-2019
Skills
- Customer relationship management
- Escalation handling
- Query resolution
- Customer service
- Complaint management
Accomplishments
- Employee of the month, Q2 04/01/22 - 06/30/22
- Core Member of Governing Body of College
Timeline
Senior Associate
Tata Consultancy Services
06.2019 - 08.2025
Senior Associate
Sterling Talent Solutions
05.2016 - 11.2017
Client Coordinator
Rajashri Marine & Engineering Works Pvt. Ltd.
10.2014 - 01.2016
Bachelor of Arts - English Literature
MUMBAI UNIVERSITY
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