Ruzbeh Palsetia
Auckland,AUK
Summary
Proven Business Analyst with a track record of optimizing processes and enhancing productivity at ASB Bank. Excelled in data analysis and stakeholder communication, achieving operational excellence by identifying improvement areas and facilitating strategic workshops. Empowered teams as a leader, fostering an environment of collaboration and respect.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
ASB Bank
09.2022 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
Team Leader - AML Support
ASB Bank
03.2021 - 09.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Associate Analyst - Foreign Tax
ASB Bank
03.2019 - 03.2021
- Demonstrated strong problem-solving abilities while troubleshooting issues related to data integrity or system inconsistencies.
- Provided support during internal audits by promptly supplying requested information as needed.
- Evaluated methods and made appropriate changes to increase productivity and decrease turnaround time to accomplish desired output.
- Presented complex analytical findings in a clear, concise manner, enabling effective communication with various departments.
- Supported senior analysts in creating detailed reports, ensuring accuracy and timely delivery to stakeholders.
- Contributed to successful project completion by assisting with ad hoc analysis requests from management.
- Pinpointed opportunities for business improvement and defined and measured success points.
Education
Postgraduate Diploma In Business Administration - Business Administration And Management
AIS
Auckland, AUK06.2013
Bachelor Of Commerce - Operations Management
BYK College of Commerce
Pune University, India06.2009
Skills
- Data Analysis
- Requirements Gathering
- Microsoft Office Suite
- Project Management
- Business process improvement
- Needs assessments
- Business Analysis
- Stakeholder Communication
Certification
Business Analysis Fundamentals
Business Analysis Tools and Techniques
Leadership Management (Level 5)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Business Analyst
ASB Bank
09.2022 - Current
Team Leader - AML Support
ASB Bank
03.2021 - 09.2022
Associate Analyst - Foreign Tax
ASB Bank
03.2019 - 03.2021
Postgraduate Diploma In Business Administration - Business Administration And Management
AIS
Bachelor Of Commerce - Operations Management
BYK College of Commerce
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