Lingisipa Rwanda Kereni Simoo
Auckland
Summary
Reliable and hardworking customer service with demonstrated multitasking skills in a fast paced environment. Knowledgeable about processing orders and payments to complete orders while coordinating timely deliveries. I’m well organised, proactive and detail oriented. Dedicated to learn new things and build new friendships.
Overview
5
5
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Customer Service Assistant
Tank Juice
Manukau
10.2020 - 02.2022
- Managed cash register, processing transactions accurately and efficiently.
- Maintained cleanliness and organization of service area and dining space.
- Collaborated with team members to ensure timely service during peak hours.
- Responded to customer inquiries, providing information about menu items.
- Handled customer complaints, resolving issues promptly and professionally.
- Prepared fresh juices and smoothies following established recipes and standards.
- Stocked supplies and ingredients, ensuring availability for daily operations.
- Maintained a clean and organized work area at all times.
- Greeted customers in a friendly manner and assisted with their inquiries.
Team Leader
Better Burger
Sylvia Park
10.2017 - 09.2020
- Supervised team members to ensure smooth daily operations in a fast-paced environment.
- Trained new staff on food safety protocols and customer service standards.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Offered training and support to keep team members motivated and working toward objectives.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assistant Manager
Tank Juice
Domestic Airport
11.2016 - 10.2017
- Provided excellent customer service and resolved inquiries effectively.
- Operated cash register and processed transactions accurately.
- Maintained a clean and organized work area throughout shift.
- Participated in team meetings to discuss workflow improvements and suggestions.
- Worked hard to learn required tasks quickly to maximize performance.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Education
Manurewa High
Manurewa Skills
- Cash handling
- Menu knowledge
- Customer marketing
- Food safety
- Time management
- Effective communication
- Team coordination
Certification
- Learner License
- Restricted License
References
References available upon request.
Timeline
Customer Service Assistant
Tank Juice
10.2020 - 02.2022
Team Leader
Better Burger
10.2017 - 09.2020
Assistant Manager
Tank Juice
11.2016 - 10.2017
Manurewa High