Ryah Burke

• Interview new clients building rapport and trust understanding their needs and how we can help with goal setting, solutions and planning
• Displayed strong telephone etiquette through phone calls and appointments with candidates whilst navigating the online platform systems.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Assigned projects and distributed tasks to team members as per area of expertise.
• Fostered positive employee relationships through communication, training, and development coaching.
• Participated in regular meetings with senior leadership to provide updates on team progress.

• This management role included working with clients to assess and provide financial and insurance advice over family life, financial situations, financial goals, business opportunities and Kiwisaver. This included identifying the best solution from what was discussed and delivering this back to the client. I enjoyed establishing and maintaining great client relationships.

• My responsibilities and duties were to open bank accounts and all aspects of front line banking.
• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• I enjoyed my role of mentoring and coaching new staff and was a motivating and encouraging trainer
• Visited schools and delivered talks around Financial Literacy and volunteering for other community events.

Post Shop Havelock North |1996-2000

Kiwibank Branch Manager |2002-2009

Mentored and coached new Bank Tellers and Postal staff. Demonstrated my flexibility when managing different roles simultaneously-i.e. NZ Post , Kiwibank and the postal box area. Responsible for daily operations of the Branch.