Ryan Bell
Hastings,Hawkes Bay
Summary
I have worked in the transport industry for the last 9 years with a focus on hazardous waste handling and disposal. In this time I have primarily been employed as a driver with the main focus of my roles being to deliver efficient and professional service to customers.
My driving experience varies from local town collections with multiple site visits daily to line haul between Napier and Wellington.
I have also worked at a supervisory level ensuring day to day operations of our territory run efficiently and smoothly with overall responsibility for staff performance and compliance outcomes.
Overview
17
17
years of professional experience
Work History
Site Supervisor/Senior Driver
Interwaste
, Napier
07.2023 - Current
- Supervised daily operations for waste management and recycling, ensuring compliance with regulations and efficient resource use.
- Coordinated waste collection route planning and schedules to optimize service delivery.
- Driving class 1-4 vehicles on local routes as well as between Gisborne and Wellington.
- Ensured compliance with safety rules and company policies on-site as well as being the TFO for our site and responsible for MPI compliance.
- Trained new staff on equipment operation and safety procedures.
- Checked supply and equipment inventory levels on a regular basis.
- Assisted in maintaining cleanliness and organisation of work areas consistently.
- Maintained accurate records including daily reports and timesheets.
- Established and maintained collaborative relationships with staff, clients, and vendors to enhance communication and service quality.
- Advised customers on best practice for handling of hazardous materials
- Evaluated and assigned jobs to appropriate routes based on various logistical factors.
Driver
Interwaste
, Napier
11.2017 - 07.2023
- Driving class 1-4 vehicles on local routes as well as between Gisborne and Wellington
- Monitoring vehicle and equipment condition to ensure reliability.
- Ensured compliance with safety regulations and operational protocols.
- Reporting of safety, maintenance and compliance issues
- Consolidating hazardous waste for transport to processing plant.
- Communicated with clients to address service inquiries and concerns.
Regional Branch Manager
Thrifty Car Rentals
, Wellington
03.2016 - 07.2017
- Managed daily operations of multiple rental branches across the region.
- Oversaw staff recruitment, training, and performance evaluations for branch teams.
- Analysed sales data to identify trends and optimise branch performance.
- Analysed financial data to identify areas of improvement or potential risk within the region's branches.
- Oversaw budgeting processes for each branch within the region.
- Coordinated fleet management processes to ensure vehicle availability and maintenance.
- Coordinated training programs for new hires and existing employees in order to ensure compliance with company standards.
- Assigned tasks to employees, monitored progress, and provided feedback and guidance as needed.
- Reviewed contracts from vendors to ensure cost effectiveness of services received by the regional branch.
- Conducted regular meetings with staff members to discuss goals, objectives, and challenges.
- Resolved customer complaints professionally and efficiently while maintaining a positive relationship between customers and the organization.
- Created and maintained relationships with key clients in the region.
Duty Manager
Thrifty Car Rentals
, Wellington
05.2012 - 03.2016
- Worked at all branches in the area as a Duty Manager during this time as well as covering other branches across the country
- Supervised daily operations of car rental services.
- Managed staff schedules and assignments effectively.
- Trained new employees on company procedures and systems.
- Created positive work environment for employees and delivered exceptional customer service.
- Resolved customer complaints and service issues promptly.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with a friendly and knowledgeable approach.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Coordinated vehicle maintenance and inspection processes.
- Responded promptly to any emergency situations that arose during shifts.
Customer Service Representative
Thrifty Car Rentals
, Wellington
02.2011 - 05.2012
- Handled customer inquiries and resolved issues promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with vehicle rentals and reservations efficiently.
- Processed rental agreements and collected payment information accurately.
- Educated customers on rental policies and insurance options to ensure informed decisions.
- Coordinated vehicle returns and inspections according to company standards.
- Utilised reservation software to manage bookings effectively.
- Developed strong customer relationships to encourage repeat business.
Vehicle Service Representative
Thrifty Car Rentals
, Wellington
11.2009 - 02.2011
- Inspection of vehicles for damage and maintenance issues
- Cleaning and preparing vehicles to a high standard so they are ready for rental.
- Transportation of cars between grooming bays, branches and service providers
- Assisting with planning of vehicle movements
- Communicating with Customer Service Representatives regarding vehicles and availability
Education
NCEA Level 1,2&3 With All Numeracy, Literacy & University Entrance Credits -
Havelock North High School
Hawkes Bay12-2008
Affiliations
- Playing football for Western Rangers FC
- Golf
- 4x4 driving and repairs
- Camping
Timeline
Site Supervisor/Senior Driver
Interwaste
07.2023 - Current
Driver
Interwaste
11.2017 - 07.2023
Regional Branch Manager
Thrifty Car Rentals
03.2016 - 07.2017
Duty Manager
Thrifty Car Rentals
05.2012 - 03.2016
Customer Service Representative
Thrifty Car Rentals
02.2011 - 05.2012
Vehicle Service Representative
Thrifty Car Rentals
11.2009 - 02.2011
NCEA Level 1,2&3 With All Numeracy, Literacy & University Entrance Credits -
Havelock North High School