Ryan Douglas

• Relocated to New Zealand on a Working Holiday Visa, exploring the country while working in hospitality roles to support travel.

• Spent 3 months after my Working Holiday Visa to New Zealand was granted travelling through Asia before arriving on the 4th of January 2024.

• Developed comprehensive test cases by analysing technical and business specifications to ensure alignment with government software requirements.
• Implemented advanced test management tools to improve transparency, traceability, and overall software quality within tight project timelines.
• Led testing initiatives for high-profile government projects, ensuring full compliance with regulatory and security standards.
• Spearheaded the adoption of modern test methodologies and tools, increasing efficiency and reducing post-deployment issues.
• Achieved an 80% reduction in post-release defects by enforcing rigorous pre-release requirements and validation checks.
• Worked cross-functionally with SMEs, developers, project managers, and stakeholders to maintain clear alignment and communication.
• Streamlined and standardised QA processes to enhance testing consistency and reduce cycle times.
• Mentored and led a team of test engineers, promoting collaboration and continuous improvement.
• Prioritized and coordinated testing schedules with development teams, ensuring rapid issue resolution and minimal project delays.
• Established and enforced industry best practices for test planning, execution, and automation.
• Maintained thorough documentation of test procedures and results, and produced training materials for internal teams.
• Conducted deep compatibility testing across diverse platforms and environments, identifying critical edge-case defects.
• Developed and maintained automation scripts, significantly reducing manual testing workload.

• Professional freelance musician providing services across session recordings, touring and theatre productions.
• Worked with a diverse range of artists and production teams in both live and studio environments.

• Data analysis and interpretation.
• Provide consultation and solutions to other group entities.
• Project managing test plans.
• Writing manual and automated test cases.
• Resourcing and arranging testers for projects.
• Following strict timelines to meet the project deadlines.
• Collating reports on the test outcomes.
• Relaying analysis of the project's outcome with test feedback to business heads.
• Led a cross-functional testing team to deliver high-quality software for financial applications across multiple platforms.
• Conducted detailed data analysis and interpretation to identify risk areas and inform decision-making.
• Provided consultation to other HSBC group entities, supporting system integrations and upgrades.
• Oversaw the planning and execution of test strategies and test plans for both manual and automated testing processes.
• Implemented quality assurance frameworks and test automation to improve test coverage and efficiency.
• Managed testing resources, assigned roles, and ensured timely delivery of milestones within tight project timelines.
• Produced detailed reports summarising test results, providing clear recommendations to business heads.
• Participated in release planning, ensuring smooth delivery and post-release validation.
• Acted as a key liaison between testing, development, and business units, facilitating clear communication and timely issue resolution.

• Conducted thorough system testing on new releases to ensure stability, compatibility, and performance, identifying defects before deployment.
• Managed and tracked incident tickets, ensuring timely resolution, clear communication, and proper escalation when needed.
• Collaborated with development teams to prioritise and validate bug fixes, enhancements, and software change requests.
• Implemented and maintained software applications, overseeing setup, upgrades, patches, and system optimisations.

• Performed data extraction, manipulation, and reporting, supporting business analysis and decision-making.

• Trained staff on newly implemented systems, creating documentation and conducting user onboarding sessions to ensure smooth adoption.

• Conducted regression, compatibility, and performance testing across multi-platform environments.

• Created and managed training documentation and technical guides for internal software tools.

• Delivered one-on-one mentoring and training to new employees on systems and workflows.

• Participated in UAT processes and collaborated on product improvement feedback loops.

• Maintained testing consistency across concurrent projects, meeting tight release schedules.

• Transitioned from Premier Associate role after demonstrating strong analytical and mentoring skills.