Ryan Guttenbeil
Auckland
Summary
Detail-oriented professional with experience in customer service and team management. Skilled in active listening and multitasking, providing training and support to teammates while ensuring timely resolution of customer inquiries.
Overview
10
10
years of professional experience
6
6
Certifications
Work History
Customer Service Representative
Hire Pool
Manukau
02.2023 - Current
- Managed customer inquiries through phone and email communication.
- Resolved issues by coordinating with various departments for timely solutions.
- Assisted customers with product selection and service options effectively.
- Documented customer interactions in the company's CRM system accurately.
- Provided training support to new team members on company policies.
- Maintained knowledge of products and services to address customer needs.
- Processed returns and exchanges in compliance with company policies to maintain customer trust.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Cultivated strong customer relationships to drive repeat business and loyalty.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Collected deposits or payments and arranged for billing.
- Supported sales team members to drive growth and development.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
Assistant Manager
Hire Pool
East Tamaki
08.2022 - 02.2023
- Assisted in managing daily operations and ensuring team productivity.
- Coordinated staff schedules to enhance coverage and streamline workflow.
- Facilitated communication between management and team members effectively.
- Resolved customer inquiries and issues promptly to enhance service quality.
- Monitored performance metrics to pinpoint improvement areas and drive team development.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to ensure smooth integration into workplace.
- Reviewed completed work to verify consistency, quality, and conformance.
Service Technician
Hire Pool
East Tamaki, Auckland
02.2020 - 07.2022
- Performed routine maintenance on various equipment and tools.
- Documented service records and repair histories to ensure accurate tracking of maintenance activities.
- Identified potential problems during routine inspections to prevent future equipment breakdowns and enhance reliability.
- Conducted service appointments to diagnose and resolve issues, ensuring optimal equipment performance.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Set up mechanical and manual tools for various tasks in a workshop environment.
- Adhered to quality assurance procedures during every stage of the service process.
- Delivered training on the safe usage of equipment.
Assistant vehicle detailer
Roger Gill Mitsubishi & Kia
Pukekohe
08.2019 - 02.2020
- Detailed vehicles to improve appearance and increase customer satisfaction.
- Inspected vehicles for damages, reporting findings to management for further action.
- Applied protective coatings to surfaces to preserve vehicle condition.
- Managed time to ensure prompt completion of vehicle detailing tasks.
Attraction and catering
Rainbows End
Manukau
03.2016 - 08.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Executed daily operations with accuracy and efficiency to ensure smooth workflow.
- Enhanced expertise through ongoing education and advanced training to better serve team and clientele.
- Supported and guided colleagues to foster a collaborative and productive work environment.
- Operated equipment and machinery according to safety guidelines.
Skills
- Effective communication
- Active listening
- Problem solving
- Attention to detail
- Time management
- Multitasking and organization
- Data entry
- Calm demeanor
- Training support
Certification
NCEA Level 1 & 2
Timeline
Customer Service Representative
Hire Pool
02.2023 - Current
Assistant Manager
Hire Pool
08.2022 - 02.2023
Service Technician
Hire Pool
02.2020 - 07.2022
Assistant vehicle detailer
Roger Gill Mitsubishi & Kia
08.2019 - 02.2020
Attraction and catering
Rainbows End
03.2016 - 08.2019