Ryan Hill

I am looking to progress my IT career. I have always been interested in IT. I enjoy working with data, understanding and communicating with people to complete a common goal. I like working as part of a team, enjoy engaging with stakeholders, and can converse well with people. Highly motivated and eager to contribute to a dynamic Business Analyst environment, seeking an entry-level position to develop my skills and contribute to successful project outcomes.

• Technical Helpdesk, Verifone, 11/01/24, Current, At Verifone, I use critical thinking to learn and resolve technical issues with customers' hardware point of sale appliances within a corporate environment. I use teams to discuss my findings and elevate queries when necessary. Through trend analysis, I help to discover correlations in faults and present this to superiors., Understanding the dynamics within a large group of people., Collaborating in a fast-paced setting to resolve issues., Use critical thinking to find trends., Communicating with customers increasing my customer service skills.
• Factory Hand/Admin, Urban Harvest, 02/01/23, 11/01/24, At Urban Harvest, I delivered fruit and milk to local Wellington businesses. I completed allocated tasks such as stock take, customer services, and other admin exercises., Full Driver’s License, Work with Excel
• Delivery Driver/Admin, New World, 02/01/22, 12/01/22, During my time at New World, I oversaw organization deliveries of customers’ groceries. This included creating a manifest of the order times and charges. I responded to any issues over the phone or website and dealt with any situation that arose. I drove a small van around inner Wellington to deliver the groceries., Communication with customers, Responding to customer queries., Learning how to effectively manage my own and others’ time.
• Delivery Driver, Domino’s, 07/01/19, 01/01/21, Domino’s taught me people and consumer skills and threw at me a range of scenarios that required critical thinking in order for operations to run smoothly., Making the right decision quickly., Utilized GPS systems and local knowledge to navigate., Developed strong work ethics.

• HTML, CSS & JS, I have experience with these languages. I have applied these languages for website creation and data manipulation during my courses at university.
• Excel, I am experienced with Excel. At university, I created spreadsheets, edited graphs, and analysed data in data analytics courses. I am excited to learn new ways in which it can be used in the workplace.
• ArcGIS, I completed Eagle Technology’s 6-week Geospatial Accelerated Learning Programme (GALoP) in 2024. From that, I learned how to digitize data, edit layers, manipulate data, conduct spatial analysis using both raster and vector data, and present my findings. Undertaking the GALoP course has enhanced my knowledge of the Geographic Information System (GIS) Esri product range and given me a deeper understanding of ArcGIS Pro, Drone2Map, Survey123, FME, Experience Builder, AGOL, and Dashboards.
• SQL, SQL was also part of my university studies. I am familiar with examining databases and collecting and querying data. So far, I have found the language easy to apply but am looking forward to learning new, and more advanced skills.