Ryan Horncastle

• Built long-term supplier relationships with vendors to establish quality and competitive pricing.
• Maintained complete documentation and records of all purchasing activities.
• Collaborated with internal departments to better understand needs and determine purchasing requirements.
• Maintained key item stock levels and wrote or expedited purchase orders.

This is my family owned hotel of which i am a share holder. During covid and post covid i had to go and help out as we were struggling for staff. My roll was varied from cooking to waiting tables in our restaurant and bar. Staffing levels have now returned to normal.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Met with clients, delivering presentations, and educating on product and service features and offerings.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Fostered strong professional network and partnership building skills to connect with quality leads.