Ryan Palmer
Lower Hutt Events Centre
Wellington,WGN
14
Years of experience
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Work History
Hospitality Supervisor
2 Years- Coordinated logistics and operations for venues in CBD, maintaining high standards during long-term temporary assignments.
Food & Beverage Supervisor
1 Year 11 Months- Collaborated with hospitality manager to coordinate and plan large-scale events and race days.
- Implemented training programs for staff to support continuous improvement and knowledge sharing.
- Controlled food costs and managed inventory.
- Supervised food presentation and plating to enhance visual appeal.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Duty Manager
2 Years 11 Months- Oversaw operations and staff management as senior duty manager during game days.
- Oversaw event management processes to ensure seamless execution. Led teams in the planning and implementation of successful events. Managed event logistics to align with organizational objectives.
- Facilitated staff training sessions as needed to enhance team performance.
Special Events Manager
5 Months- Trained and supervised event staff to complete tasks on time.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Accomplished multiple tasks within established timeframes.
Hospitality Manager
1 Year 4 Months- Assisted customers with account inquiries and transactions. Supported branch operations by processing deposits and withdrawals. Collaborated with team members to maintain a positive client experience.
- Achieved operational excellence in cafe and bar through effective team leadership. Elevated customer satisfaction by implementing service improvement strategies. Optimized inventory turnover to reduce waste and enhance profitability.
- Assisted in managing team schedules to support effective project resource distribution. Coordinated scheduling activities to match project deadlines. Helped track personnel assignments to promote overall project workflow.
- Processed payroll for employees in a timely manner. Assisted in maintaining accurate payroll records. Supported team members with payroll inquiries.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Function Duty Manager
3 Years 8 Months- Oversaw daily operations as manager on duty.
- Facilitated event logistics to ensure seamless setup and efficient pack down.
- Assisted in training staff on stock ordering processes. Supported team members in understanding inventory management. Guided colleagues through best practices for order fulfillment.
- Provided critical support and services as an essential worker in response to COVID-19, maintaining operational continuity.
- Reported issues to higher management with great detail.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Retail Services Manager
2 Years- Oversaw operations of five retail event venues for Venues Wellington.
- Oversaw stock ordering processes to maintain optimal inventory levels. Managed stock replenishment efforts to support operational efficiency. Coordinated cross-departmental stock orders to meet supply chain demands.
- Assisted in training staff to enhance skill sets. Supported team members with onboarding processes. Guided new employees through company policies.
- Managed logistics and execution of onsite functions, optimizing processes to deliver exceptional experiences.
- Implemented health and safety measures to protect employee well-being and minimize risks.
Events Supervisor
4 Years- Ensured smooth functioning of staff and services to maintain operational efficiency.
- Managed comprehensive event setup and pack down processes, ensuring all equipment and materials were organized and accounted for.
- Oversaw stock ordering processes to maintain inventory levels aligned with demand. Directed stock replenishment initiatives to optimize supply chain efficiency. Managed ordering strategies to ensure product availability and minimize delays.
- Assisted in organizing training sessions for staff members. Supported colleagues by facilitating skill-building workshops. Helped team members enhance their capabilities through training initiatives.
Education
Skills
Time Management
Event Supervision
Vendor Coordination
Event Staffing
Event Calendar Management
Catering Coordination
Managing Events Start to Finish
Project Management
Timeline
Events Supervisor
Lower Hutt Events Centre
08.2022 - CurrentRead More
Retail Services Manager
SSC Hospitality Experiences
08.2020 - 08.2022Read More
Function Duty Manager
Kapura
11.2017 - 07.2021Read More
Hospitality Manager
Circa Theatre
06.2016 - 10.2017Read More
Special Events Manager
FunctionMaster
01.2016 - 06.2016Read More
Hospitality Supervisor
The Temp Centre
02.2013 - 02.2015Read More
Food & Beverage Supervisor
Wellington Racing Club
02.2013 - 01.2015Read More
Duty Manager
Westpac Stadium
02.2013 - 01.2016Read More
NCEA LCQ
Read More
First Aid
Read More