Ryan Soler
Sacramento,California
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Producer/Executive Producer
ABC10/KXTV
03.2019 - 04.2023
- Implemented creative solutions to solve complex production challenges under tight deadlines.
- Implemented effective time management skills to meet deadlines without compromising the quality of work.
- Examined news items of local, national, and international significance to determine topics to address with the community.
- Supervised a production team of 20 workers to identify problems and provide effective solutions to maintain team productivity
Producer
13NewsNow/WVEC-TV
02.2017 - 03.2019
- Identified potential risks or problems in various stages of production and developed solutions accordingly.
- Created innovative ways to increase audience engagement by leveraging emerging technologies and trends.
- Collaborated with producers, directors, and talent to create compelling on-air segments.
Customer Support Representative (Call Center)
Rosetta Stone
06.2015 - 09.2016
- Documented inquiry outcomes for accurate tracking and analysis.
- Utilized problem-solving techniques to identify solutions for customer issues.
- Tracked the progress of cases using internal software programs and databases.
- Provided excellent customer service, resolving inquiries and complaints in timely manner.
Education
Bachelor of Science - Media Arts & Design
James Madison University
Harrisonburg, Virginia12.2014
Skills
- Problem-Solving Skills
- Root Cause Analysis
- Virtualization inside of Unraid, Proxmox, VMware Workstation Player, and Oracle VM Virtualbox
- Network Administration
- Microsoft Active Directory
- Microsoft Office 365
- IP Subnets
- Hardware & Software Configuration
- Microsoft Windows 10/11, MacOS, and Linux
- Android & iOS Support
- Remote configuration over VPN, VNC, and RDP
- Subnet Configuration
Certification
CompTIA A+ (Completed June 2023) Actively pursuing CompTIA Network + & Security +
Timeline
Producer/Executive Producer
ABC10/KXTV
03.2019 - 04.2023
Producer
13NewsNow/WVEC-TV
02.2017 - 03.2019
Customer Support Representative (Call Center)
Rosetta Stone
06.2015 - 09.2016
Bachelor of Science - Media Arts & Design
James Madison University
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