Ryan Taylor
Business Manager
Palmerston North,MWT
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over a 20+ year career. Tenacious manager with strategic and analytical approach to problem solving, sourcing new customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Proficient at overseeing regional operations. Skilled at acquiring and retaining customers and training sales leaders to do the same. Goal orientated and versed in customer acquisitions, territory development and lead generation. Proficient at taking on tough territories in challenging markets and delivering stellar results.
Overview
24
24
years of professional experience
Work History
Retail Business Manager
Bridgestone New Zealand
07.2022 - Current
- Boosted sales performance by implementing effective merchandising strategies and staff training programs.
- Managed inventory levels for optimal product availability, reducing out-of-stock occurrences.
- Improved customer satisfaction ratings by streamlining store operations and addressing customer concerns promptly.
- Developed strong relationships with vendors, negotiating favorable terms and pricing to maximize profitability.
- Increased employee retention rates through comprehensive training programs and motivational leadership techniques.
- Oversaw store renovations, ensuring minimal disruptions to daily operations while enhancing the overall shopping experience.
- Collaborated with marketing team to create targeted advertising campaigns, driving foot traffic and brand awareness in key demographics.
- Established clear performance expectations for staff members, fostering a culture of accountability and continuous improvement.
- Analyzed sales data to identify opportunities for growth, devising action plans accordingly to capitalize on these areas.
- Led regular team meetings for open communication, discussing progress towards goals, addressing challenges, and celebrating successes together as a unit.
- Built a cohesive team environment by promoting collaboration among staff members across various departments within the store setting.
- Resolved escalated customer issues effectively, maintaining a professional demeanor while restoring client confidence in the business''s ability to meet their needs successfully.
- Monitored budgetary constraints closely, making cost-effective decisions that maximized returns without sacrificing quality service levels or employee satisfaction rates.
- Provided regular feedback to staff on their performance, highlighting areas of strength while offering constructive criticism for areas needing improvement.
- Ensured compliance with all company policies, local ordinances, and federal regulations by diligently monitoring daily store operations and addressing any discrepancies as they arose.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
- Contributed to leadership team for implementing company policies and procedures.
- Directed training and performance monitoring for 150 staff members.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
Regional Sales
Tonys Tyre Service / Bridgestone New Zealand
06.2015 - 07.2022
- Revitalized regional sales frameworks by focusing on building customer relationships and strategically planning monthly, quarterly and yearly operations.
- Coached and monitored employees to set productive goals and align operational practices while meeting and exceeding regional sales quotas.
- Managed team of 14 regional sales representatives and consistently achieved high sales targets.
- Achieved regional sales goals by resolving problems, training staff members, and completing action plans.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Collaborated with regional sales teams to identify and meet customer needs.
- Created regional sales plans and quotas.
Branch Manager
Tony's Tyre Service
10.2007 - 06.2015
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team of four, through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Submitted loan applications to underwriter for verification and recommendation.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Parts Manager and Service Co-ordinator
Courtesy Ford
11.2005 - 10.2007
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Managed a team of technicians, providing training and support to improve their performance and productivity.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments.
- Supervised and trained staff on product knowledge and customer service.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Automotive Parts Specialist
Courtesy Ford
01.2002 - 10.2005
- Served customers in-store and by telephone to answer questions and place orders
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support
- Satisfied customers with fast, knowledgeable service for automotive product needs
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues
- Increased store revenue by cross-selling products and upselling services to customers
- Issued parts to technicians to complete customers' repairs
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases
- Retained accurate records of purchases, titles and sales
- Communicated issues to supervisor and helped develop solutions
- Inspected damaged vehicles to estimate repair labour cost and required parts expense.
Automotive Parts Salesman
Repco
01.2002 - 12.2002
- Maintained optimal supply levels by ordering new parts from catalogues and vendor websites
- Read and studied catalogues to identify new market parts and capitalize on emerging trends
- Met customer needs by looking up stock numbers and prices for various automotive parts and identifying correct items and placing timely orders
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects
- Set up merchandise displays and organized parts on shelves to maximize on customer interest and promote overstocks
- Handled all customer service issues quickly to maintain high satisfaction levels
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Resolved problems, improved operations and provided exceptional client support.
On Road Sales Representative
Repco
12.1999 - 12.2001
- Worked with automotive workshops to understand needs and to provide automotive products for consumer repairs
- Resolved problems, improved operations and provided exceptional client support
- Handled calls to address customer inquiries and concerns
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Developed team communications and information for meetings.
Education
Business And Managerial Economics - Business
Massey University
Palmerston NorthIncident Causation Analysis Methodology
ICAM
Auckland, NZ08.2023
Management Diploma - Cert 4 in Frontline Management -
Bridgestone
Australasia12.2016
Completion of Pilots Licence -
BOP Flight College
Tauranga, BOP01.2001
Skills
- Sales initiatives and techniques
- Team Leadership
- Operations management
- Account management
- Recruiting and Hiring
- Profit and loss understanding
- Territory Management
- Account development
- Presentation ability
- Follow through ability
- Sales expertise
- Database Management
- Excellent verbal/written communication
- Performance Analysis
- Organizational Skills
- Strategic Planning
- MS Office
- Good Judgment
- Technical Proficiency
References
Available upon request.
Timeline
Retail Business Manager
Bridgestone New Zealand
07.2022 - Current
Regional Sales
Tonys Tyre Service / Bridgestone New Zealand
06.2015 - 07.2022
Branch Manager
Tony's Tyre Service
10.2007 - 06.2015
Parts Manager and Service Co-ordinator
Courtesy Ford
11.2005 - 10.2007
Automotive Parts Specialist
Courtesy Ford
01.2002 - 10.2005
Automotive Parts Salesman
Repco
01.2002 - 12.2002
On Road Sales Representative
Repco
12.1999 - 12.2001
Business And Managerial Economics - Business
Massey University
Incident Causation Analysis Methodology
ICAM
Management Diploma - Cert 4 in Frontline Management -
Bridgestone
Completion of Pilots Licence -
BOP Flight College
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