Ryan Van Ingen Kal
Auckland
Summary
Tech-savvy and adaptable professional with a strong foundation in software development, technology integration, and customer-focused roles. Passionate about discovering innovative tools, delivering imaginative solutions, and facilitating effortless communication. Demonstrated expertise in client relationship management, rapid issue resolution, and exceptional support provision acquired through diverse experience in corporate and customer service environments. Flourishes in high-pressure settings that enable the seamless amalgamation of technical expertise with a sincere commitment to fostering success.
Overview
2
2
years of professional experience
Work History
Security Operations Center (SOC) Role
Red Badge
12.2024 - Current
- Implemented automation solutions to streamline routine tasks, freeing up time for higher-priority responsibilities.
- Designed and implemented comprehensive logging systems to document and track radio communications during events with up to 35,000 attendees.
- Managed real-time radio communications, ensuring accurate logging of calls and efficient coordination of responses.
- Provided security personnel with actionable information to address incidents, streamlining decision-making during high-pressure situations.
- Maintained and reviewed detailed event logs, identifying trends and opportunities for improving future security protocols.
- Collaborated with security teams to adapt and respond to dynamic challenges during large-scale events, ensuring smooth operations.
Corporate Events Security Supervisor
Red Badge
08.2024 - Current
- Delivered personalized and high-quality service to patrons, ensuring a seamless and memorable event experience.
- Acted as the primary liaison between clients, event organizers, and internal teams, building strong relationships and maintaining client satisfaction.
- Proactively addressed inquiries and resolved challenges with professionalism, creating a welcoming and friendly atmosphere for all attendees.
- Managed a diverse team of security personnel, coordinating schedules and responsibilities to ensure smooth operations.
- Fostered a high-standard customer service environment, focusing on creating positive interactions and lasting impressions.
- Coordinated and directed responses to critical incidents, such as an exploding vehicle or possible weapon threats, ensuring patron safety and clear communication with emergency services like the fire brigade.
- Demonstrated adaptability and composure in high-pressure scenarios, delivering swift and effective solutions while maintaining a calm demeanor to reassure patrons.
Corporate Events Security Guard
Red Badge
03.2023 - 08.2024
- Represented the company as the face of the venue, providing warm greetings and cultivating a friendly rapport with patrons from diverse backgrounds.
- Ensured a welcoming environment by actively engaging with guests, addressing their needs, and resolving concerns promptly and empathetically.
- Excelled in creating personalized experiences for clients, treating every interaction with care and attention to detail.
- Utilized exceptional communication skills to build trust and establish positive relationships with patrons, creating a sense of comfort and security.
- Contributed to the success of events by maintaining a calm and approachable demeanour in high-pressure situations.
- Supported event success by seamlessly managing patron behavior during emergencies, using clear communication and de-escalation techniques to maintain control.
SQL Payroll Systems Assistant
Freelance
08.2023 - 04.2024
- Assisted in maintaining and updating payroll databases, ensuring accurate and timely management of employee records.
- Developed and optimized SQL queries to generate reports, verify data integrity, and improve payroll processes.
- Performed regular database maintenance, including data cleaning and validation to enhance accuracy and reliability.
Education
S.E - Software Engineering
11-2024
Software Capstone Project
Role: Researcher & Programmer
- Investigated the use of reinforcement learning and rule-based systems to dynamically adapt parameters based on user performance.
- Achieved an optimal balanced state in gaming and gamified systems.
Completed Studies in: Physics Programming using SFML & Unreal, 2024
- Focused on simulating realistic physics systems, including gravity, elastic & kinetic energy, wind, collision, ropes, and chains using SFML and Unreal Engine.
Completed Studies in: PS4 Programming & Shipping, 2024
- Explored game optimization and development for PS4, with emphasis on performance tuning and the shipping process.
Completed Studies in: Advanced OpenGL Graphics Programming, 2024
- Concentrated on advanced shader techniques, post-processing effects, and terrain rendering using OpenGL.
Completed Studies in: Technology Leverage for Games, 2024
- Examined multi-threading, networking, and system architecture principles for developing multiplayer game systems.
Skills
- C and OpenGL Development – Expertise in advanced graphics programming, shader techniques, and rendering pipelines
- Python Development – Proficient in scripting, API integration, and automation solutions
- SQL & Database Management – Skilled in maintaining payroll systems, optimizing SQL queries, and ensuring data integrity
- Network Programming – Familiarity with socket programming, transport protocols, and multiplayer game networking
- Concurrent Programming – Experience with multi-threading, synchronization, and optimization techniques
- Automation Tools – Designed solutions to automate routine tasks, increasing efficiency in high-pressure environments
- Team Management – Coordinated and managed security teams for large-scale events, ensuring smooth operations and team cohesion
- Incident Response & Decision-Making – Experienced in critical incident management and clear communication with emergency services
- Reinforcement Learning & System Design – Applied AI techniques for adaptive gaming/gamified systems
- Event Coordination & Client Relations – Strong ability to liaise with clients and event organizers, fostering satisfaction and trust
- Communication & Interpersonal Skills – Adept at building rapport with diverse teams and patrons, ensuring positive experiences
- Detail-Oriented Organization – Proven ability to log and analyze detailed event records, identifying trends to enhance future operations
Timeline
Security Operations Center (SOC) Role - Red Badge
12.2024 - Current
Corporate Events Security Supervisor - Red Badge
08.2024 - Current
SQL Payroll Systems Assistant - Freelance
08.2023 - 04.2024
Corporate Events Security Guard - Red Badge
03.2023 - 08.2024
Media Design School - S.E, Software Engineering
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