Rylee George
Dunedin,OTA
Summary
Motivated and compassionate individual with a diverse background in customer service and team-based roles, offering over five years of experience in managing multiple responsibilities with professionalism and efficiency. Demonstrated ability to adapt quickly in fast-paced environments while maintaining a high standard of care and service. Strong communication, critical thinking, and problem-solving skills, with a keen focus on health, safety, and well-being. Eager to leverage my organizational abilities and passion for helping others in pursuing a rewarding career in nursing. Committed to further developing clinical knowledge and contributing to a dynamic healthcare team, while delivering compassionate, patient-centered care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cafe Assistant
Columbus Coffee
10.2024 - Current
- Delivered exceptional customer service, ensuring adherence to Columbus Coffee's brand standards.
- Maintained high standards of café cleanliness and presentation, ensuring a welcoming environment for customers.
- Consistently represented Columbus Coffee professionally, wearing a full uniform and maintaining personal grooming standards.
- Followed company policies, procedures, and health & safety regulations, including reporting incidents and hazards.
- Demonstrated flexibility in handling additional tasks and managing high-pressure situations with composure.
- Actively participated in ongoing training to develop product knowledge and customer service skills.
- Assisted customers with menu choices, up-selling food and beverages to enhance customer experience.
- Addressed customer complaints promptly and professionally, escalating unresolved issues to the Store Manager.
- Prepared and presented food and beverages in line with Columbus Coffee’s quality standards.
- Ensured food safety and hygiene practices were consistently followed.
- Managed daily opening and closing duties, including stock control and maintaining stock levels of supplies.
- Performed regular cleaning duties and assisted with overall café operations as directed by the Store Manager.
- Supported smooth service by ensuring sufficient stock of cups, plates, and cutlery, and maintaining efficient table turnover.
Team Member (Part-Time)
KFC
02.2022 - 10.2024
- Provided Hospitality working upfront greeting and providing friendly customer service.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Operated drive-through window and POS system efficiently
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Worked effectively in fast-paced environments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Sanitized equipment and work counters to maintain clean working areas and restaurant
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Ticket Scanner (Casual)
Red Badge Group
03.2021 - 06.2021
- Responsible for greeting guests and ticket collection on arrival to events.
- Ticket collection, in which I was trusted to determine the authenticity of the ticket.
- Proven ability to learn quickly and adapt to new situations.
- Customer support, assisting with general ticket enquires.
- Complied with health and sanitation practices and procedures during COVID-19.
- Worked independently and collaboratively in a team environment.
Retail Shop Assistant (Part-Time)
Jackson's Orchard
10.2020 - 12.2020
- Experience operating a POS system to process cash, and EFTPOS transactions.
- Responsibilities included: Preparing product displays for the sales floor, handling and preparing vegetables, dry fruit and other consumables in the packhouse and making real fruit ice creams and smoothies.
- Customer support, assisting with general enquiries and educating them on what products we have available.
- Responsible for end of the day cleaning and lock up process, ensuring the shop was restocked and ready for the next day.
- Responsible for stock management.
- Completed daily checklists for smooth shop operations.
Waitress and Busser (Unpaid, Mother's Restaurant)
Carrick Winery
01.2019 - 12.2020
- Maintained clean and welcoming dining environment, ensuring a positive experience.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Packhouse Assistant (Summer-Casual)
Leyser And Son
01.2020 - 02.2020
- Collaboration with a wider team, packing and labelling fruit for shipment to supermarkets.
- Paid attention to detail while analysing the quality of fruit and or vegetables.
- Handled cash payments and handled store purchases and store duty's independently.
- Customer support, assisting with general enquires and educating them on what products we have available.
Education
Diploma in Enrolled Nursing (Level 5) -
Otago Polytechnic
Dunedin, NZ11.2024
Certificate in Health Bridging (Tertiary Level 3) -
Otago Polytechnic
Dunedin, NZ07.2024
NCEA LEVEL 2 -
Queens High School
Dunedin, NZ2022
NCEA LEVEL 1 -
Queens High School
Dunedin, NZ2021
Skills
- First Aid Certified
- Empathy and Compassion
- Critical Thinking
- Health and Safety Standards / Awareness
- Organization & Attention to Detail
- Adaptability
- Reliable Team Worker
- Customer Engagement
- Generates Positive Customer Experiences
- Physical Fitness
- Self-Motivated, with Strong Sense of Personal Responsibility
- Health & Wellness Awareness
- Conflict Resolution & De-escalation
- Phone Etiquette
- POS Systems
- Time Management & Multitasking
- Professionalism & Communication Skills
- Medical Terminology Knowledge
Certification
- New Zealand Drivers Licence (Class 1 Restricted)
- Comprehensive First Aid Training (Unit standards: 06400, 06401, 06402)
Timeline
Cafe Assistant
Columbus Coffee
10.2024 - Current
Team Member (Part-Time)
KFC
02.2022 - 10.2024
Ticket Scanner (Casual)
Red Badge Group
03.2021 - 06.2021
Retail Shop Assistant (Part-Time)
Jackson's Orchard
10.2020 - 12.2020
Packhouse Assistant (Summer-Casual)
Leyser And Son
01.2020 - 02.2020
Waitress and Busser (Unpaid, Mother's Restaurant)
Carrick Winery
01.2019 - 12.2020
- New Zealand Drivers Licence (Class 1 Restricted)
- Comprehensive First Aid Training (Unit standards: 06400, 06401, 06402)
Diploma in Enrolled Nursing (Level 5) -
Otago Polytechnic
Certificate in Health Bridging (Tertiary Level 3) -
Otago Polytechnic
NCEA LEVEL 2 -
Queens High School
NCEA LEVEL 1 -
Queens High School
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