Rylee Laurie
Wellington,WGN
Summary
I am bubbly by nature and consider myself to be hardworking, honest and reliable. I take pride in my appearance and how I present for work. I work well individually or within a team environment. I strive to do the best I can with any challenge that I may be presented with and respond well to direction.
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Developed skills in fast-paced salon environment, focusing on client satisfaction and service excellence. Strong ability to adapt, learn, and apply new techniques, with focus on creative problem-solving and teamwork. Seeking to transition into new field where these skills can drive positive outcomes and enhance client interactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Guard
Next Level Management LTD
10.2024 - 01.2025
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Bartender/Waitress
Tauriko Pub Co.
01.2022 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Cornerstone
11.2023 - 10.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Hairdressing Apprentice
Time To Shine Toi Ohomai
02.2022 - 11.2023
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
Supervisor
Mad Mex
01.2022 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Stockroom Assistant
The Warehouse
10.2021 - 01.2022
- Developed strong working relationships with vendors for improved communication regarding shipment arrivals and potential delays or discrepancies in deliveries.
- Kept detailed records of all damaged or returned merchandise using computerized systems for accurate reporting purposes.
- Coordinated with shipping department for seamless transfer of completed orders from the stockroom to the loading dock for dispatching purposes.
Crew Member
Wendys
04.2021 - 09.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
studying hairdressing
Toi Ohomai Institute of Technology
01.2023
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Tauranga Girl College
01.2021
Skills
- Listen and carry out instructions efficiently
- Communicate and work well with others
- Verbal and written communication
- Scalp massage techniques
- Blow-drying mastery
- Workplace safety
- Work ethic
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Hair styling
- Client consultation
- Cutting techniques
- Training and mentoring
- Staff management
- Attention to detail
- Hair styling techniques
- Shampooing and conditioning
Hobbies and Interests
Volleyball & Sports, Going to the beach, Spending time with family and friends, Animals
Accomplishments
- 2016: Achieved Tauranga Intermediate Honours Badge
- 2018: Junior Diploma Graduation with Achievement
- 2019: Junior Diploma Graduation with Achievement
- 2020: NCEA level1
- 2021: NCEA level2
- 2022: Level1 Hairdressing
- 2023: Level2 Hairdressing
Community Service
Tauranga Girls College, Volunteer, Volunteered at Tauranga Girls College information evening, Volunteered as Tauranga Girls College ambassador, Wrapped presents for foster children New Zealand for the Xmas shows around the north island
Certification
- Salon Sustainability Certificate – Sustainable Salons program or similar organizations.
- Certified Security Guard (COA).
- Full Driver's License
- First Aid Certification
Timeline
Security Guard
Next Level Management LTD
10.2024 - 01.2025
Bartender
Cornerstone
11.2023 - 10.2024
Hairdressing Apprentice
Time To Shine Toi Ohomai
02.2022 - 11.2023
Bartender/Waitress
Tauriko Pub Co.
01.2022 - 11.2024
Supervisor
Mad Mex
01.2022 - 01.2023
Stockroom Assistant
The Warehouse
10.2021 - 01.2022
Crew Member
Wendys
04.2021 - 09.2021
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Tauranga Girl College
studying hairdressing
Toi Ohomai Institute of Technology
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