Sabeena Shaikh
Perth,Thornlie
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Centre Operator/Facility Security Officer
G4S
07.2023 - Current
- Responding to calls and emails
- Booking meeting rooms for staff meetings
- Activating and assisting response team in case of emergency
- Monitoring entrance and departure of employees, customers, contractors, visitors and other persons to guard against theft and maintain security of premises
- Patrolling to prevent and detect signs of intrusions and ensure security of doors, windows and gates
Customer Service Administrator
Tripsnstay
03.2020 - 01.2022
- Overseeing day to day operations of TRIPSNSTAY's travel and hospitality services, coordinating with various departments, vendors, and partners to ensure smooth operations
- Managing and monitoring reservations, bookings and cancellations for accommodations, transportations, and other travel related services and ensuring timely and accurate processing
- Providing exceptional customer service to travellers, addressing inquiries, resolving issues, and ensuring customer satisfaction throughout their travel journey
- Supporting backend operations for the website TRIPSNSTAY as the part of mapping team
Administrative Officer
VFS Global Services
08.2019 - 02.2020
- Provided high quality efficient and non-discriminatory visa processing
- Verifying the authenticity and accuracy of documents submitted by applicants for visa or passport processing
- Reviewing visa passport applications to ensure that all required information is complete and in compliance with the relevant immigration or consular regulations
- Accurately entering applicant data and application details into the designed systems or database used by VFS Global for processing visa or passport applications
- Conduct electronic biometrics of the applicants with zero errors
- Provided guidance and assistance to applicants in completing their visa or passport applications, explaining the requirements, procedures and documentation needed
- Interacting with applicants in a professional and courteous manner, addressing their inquiries, resolving issues and ensuring high level of customer satisfaction
- Handle all applicants queries personally and via email or telephone
- Maintaining accurate and up to date records of visa or passport applications, including tracking applications status, documenting any issues or discrepancies and maintaining confidentiality of applicant information
- Adhering to the standard operating procedures (SOPs) and guidelines established by VFS Global as well as the relevant immigration or consular authorities to ensure compliance with regulatory requirements
- Collaborating with internal teams, consulate, embassies or other stakeholders to facilitate the smooth processing of visa or passport applications.
- Conducting quality checks on processed applications to ensure accuracy, completeness and compliance with applicable regulations before submitting them for further processing
- Contributed to the goodwill of the company and brought in many positive social media reviews
- Generate reports for point of sale and online payments and maintain files for the day to day operations, as well as email those to respective authorities on daily, weekly and monthly basis
- Ensure all administrations and logistics of passport delivery to consulate/ applicant and logistic company
- Build and maintain productive relationships with clients to facilitate business success
Administrative Assistant
Khimji Ramdas
01.2018 - 01.2019
- Handled visa renewals for the employees and their dependants
- Answered phone calls and emails
- To provide information, resulting in effective business correspondence
- Arranged for employees medicals examinations for employment visa purposes
- Maintained efficient records for passport renewals of the employees and their dependants and assisted it's renewal by typing application form and providing correct documentation for the purpose
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Briefly worked as an HR assistant and was responsible for creating employees files for administration purposes
Education
Bachelor of Arts -
Mumbai University
Mumbai, India05.2003
Certificate in Honours
Valia College of Arts
Mumbai, India2003
Graduate Certificate of Arts
Valia College of Commerce
Mumbai, India2001
Skills
- Exceptional knowledge of current visa policy, procedures and guidelines
- Excellent communication and interpersonal skill
- Strong project management and organizational skills
- Ability to work quickly and reliably with little supervision
- Proficient in MS office suite
- Confident, highly driven and hard working
- Work well under pressure and make quick decisions
Certification
Statement of Attainment
Integrated Training Pty Ltd. May 2023
- SITHFAB Provide responsible service of alcohol
Integrated Training Pty Ltd
May 2023 - Current
- HLTAID009 Provide Cardiopulmonary Resuscitation
- HLTAID010 Provide Basic Emergency Life Support
- HLTAID011 Provide First Aid
Security Licence
Western Australia Police Force
Jul 2023 - May 2026
Drivers Licence
Maharashtra State Motor Driving Licence
Jan 2011 - Dec 2029
Timeline
Call Centre Operator/Facility Security Officer
G4S
07.2023 - Current
Customer Service Administrator
Tripsnstay
03.2020 - 01.2022
Administrative Officer
VFS Global Services
08.2019 - 02.2020
Administrative Assistant
Khimji Ramdas
01.2018 - 01.2019
Bachelor of Arts -
Mumbai University
Certificate in Honours
Valia College of Arts
Graduate Certificate of Arts
Valia College of Commerce
Statement of Attainment
Integrated Training Pty Ltd. May 2023
- SITHFAB Provide responsible service of alcohol
Integrated Training Pty Ltd
May 2023 - Current
- HLTAID009 Provide Cardiopulmonary Resuscitation
- HLTAID010 Provide Basic Emergency Life Support
- HLTAID011 Provide First Aid
Security Licence
Western Australia Police Force
Jul 2023 - May 2026
Drivers Licence
Maharashtra State Motor Driving Licence
Jan 2011 - Dec 2029
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