Sabine Riedl
Auckland,AUK
Summary
Adept at elevating guest experiences and leading teams to excellence, I honed my skills in emergency response and customer service at Rettungsschwimmer Hörnum. My background includes streamlining operations and boosting team morale, significantly enhancing safety and satisfaction. Expert in lifeguard training and adept in fostering positive guest relations, my career is marked by dedication and dynamic leadership.
Overview
12
12
years of professional experience
Work History
Head Lifeguard Summer Season
Rettungsschwimmer Hörnum
05.2011 - 10.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards in Ocean safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by reading the weather pattens Riptides and currents wind and observing surrounding to ensure safety of beach goers .
- Responded to life-threatening emergencies and provided first aid and CPR.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Advanced personal professional development participated in advanced lifesaving courses, such German Red Cross Lifeguard Instructor certification course.
- Monitored assigned areas for unsafe activity and took corrective actions.
- Minimized risk of accidents with thorough daily inspections of the Ocean and surrounding areas.
Assistant Restaurant Manager
Reblaus Wine and Dine
05.2011 - 10.2018
- Fostered relationships with regular patrons, creating a welcoming atmosphere.
- Oversaw daily operations for improved team cohesion and morale.
- Resolved customer complaints for improved dining experiences and loyalty.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
Bartender
American Bistro
05.2011 - 10.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Assistant Restaurant Manager
Rossfeld Skihütte
11.2010 - 03.2011
- Fostered relationships with regular patrons, creating a welcoming atmosphere.
- Oversaw daily operations for improved team cohesion and morale.
- Resolved customer complaints for improved dining experiences and loyalty.
- Managed vendor relationships for timely supply replenishment and cost control.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Managed team of up to 11 restaurant staff, maintaining exceptional customer service and quality standards.
Hotel Manager
Go Gärtchen
04.2010 - 11.2010
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- highly trained 5 star table service
- wine service as a wine sommelier
Assistant Restaurant Manager
Stahlhaus Am Jenner
11.2008 - 03.2009
- Fostered relationships with regular patrons, creating a welcoming atmosphere.
- Oversaw daily operations for improved team cohesion and morale.
- Resolved customer complaints for improved dining experiences and loyalty.
- Managed vendor relationships for timely supply replenishment and cost control.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Developed team schedules, enhancing productivity and employee satisfaction.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Identified team weak points and implemented corrective actions to resolve concerns.
Studie Hotel Managment
Hotel Drei Quellen
09.2006 - 09.2008
- Assisted in revenue management strategies for improved financial performance.
- Motivated team members with clear communication and positive reinforcement.
- Conducted regular inspections to maintain high standards of cleanliness and safety.
- Monitored departmental performance for continuous improvement and efficiency.
- worked 6 month in the kitchen prepping food cooking learning about products
- worked 1 year in the restaurant professional highly trained table Service learned about wine
- worked 3 month in the bar learned over 140 cocktails and 40 alcohol free cocktails
- 3 month in room service and housekeeping
- Enhanced overall guest satisfaction with personalized service and attention to detail.
- Collaborated with team members to ensure seamless guest experience throughout their stay.
- Assisted event planners in coordinating successful events, conferences, and meetings at the hotel.
- Enhanced hotel operations efficiency by assisting in various departments such as front desk, housekeeping, and food and beverage.
Education
Hotel Management
Karl-Peter-Obermeier Staatliche Berufsschule
Passau Germany08-2008
Skills
- Customer service
- Team management
- Staff supervision
- Emergency response
- Lifeguard training
- First aid and CPR instruction
- Water rescue techniques
Languages
German
Native or Bilingual
English
Native or Bilingual
Timeline
Head Lifeguard Summer Season
Rettungsschwimmer Hörnum
05.2011 - 10.2018
Assistant Restaurant Manager
Reblaus Wine and Dine
05.2011 - 10.2018
Bartender
American Bistro
05.2011 - 10.2018
Assistant Restaurant Manager
Rossfeld Skihütte
11.2010 - 03.2011
Hotel Manager
Go Gärtchen
04.2010 - 11.2010
Assistant Restaurant Manager
Stahlhaus Am Jenner
11.2008 - 03.2009
Studie Hotel Managment
Hotel Drei Quellen
09.2006 - 09.2008
Hotel Management
Karl-Peter-Obermeier Staatliche Berufsschule
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