Sabita Gautam
Mount Maunganui,New Zealand
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Majestic Nails and Beauty
Mount Maunganui , Mount Maunganui
12.2022 - Current
- Conducted regular meetings with team members to discuss progress towards objectives.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Maintained positive relationships with customers by providing exceptional service.
- Conducted regular maintenance checks on equipment used for nail services.
- Assisted in setting up events such as promotions or special occasions for the salon.
- Maintained records of client's services performed by recording information into the computer system.
- Responded promptly to customer inquiries via phone calls or emails.
- Restocked supplies such as lotions, polishes, files, buffers and other implements.
- Assisted Nail Technicians in providing manicures, pedicures, and other nail treatments to clients.
- Organized salon paperwork and office files.
Assistant Manager
WILD SOUTH CLOTHING
Tauranga, Bethlehem
12.2019 - 11.2021
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained a safe working environment by enforcing safety regulations.
- Supervised cash handling processes to ensure accuracy of transactions.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Store Manager
Celestile Karishma South
Bangalore, India
01.2015 - 12.2018
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Recruited and trained new employees to meet job requirements.
Education
Post Graduate Diploma in Business Management - Business
Toi Ohomai Institite of Technology
Windermere 02-2021
MBA - Business Management
Sikkim Manipal University
India04-2018
Bachelor of Commerce - Business
Indira Gandhi National Open University
India04-2016
Skills
- Task Delegation
- Product and service knowledge
- Sales monitoring
- Employee Performance Evaluations
- Staff Management
- Customer Relationship Management (CRM)
- Customer Relations
- Customer rapport
- Employee performance evaluation
- Money Handling
- Retail Operations Management
- Sales Reporting
- Sales Growth
Languages
English
Full Professional
Nepali
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Assistant Manager
Majestic Nails and Beauty
12.2022 - Current
Assistant Manager
WILD SOUTH CLOTHING
12.2019 - 11.2021
Store Manager
Celestile Karishma South
01.2015 - 12.2018
Post Graduate Diploma in Business Management - Business
Toi Ohomai Institite of Technology
MBA - Business Management
Sikkim Manipal University
Bachelor of Commerce - Business
Indira Gandhi National Open University
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