Sabri Daraghmeh
Responsibility l Positivity l Learner l Includer l Belief
Nelson,Richmond
Summary
I love to be involved in an environment that challenges people to grow, develop and enables them to flourish. I am honest, empathetic, dependable, and I take great pleasure in contributing to the success of others.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ministry of social development
Blenheim City & Richmond City, New Zealand
06.2022 - Current
- Processed, updated, and maintained client records.
- Assessed and responded to clients financial and wellbeing needs.
- Upheld high customer satisfaction by resolving problems with knowledge and a friendly service.
- Used de-escalation techniques to diffuse tense situations while remaining calm and professional.
- Built and maintained quality relationships with clients, colleagues, and contracted providers.
- Referred clients to training courses to upskill and prepare for employment or further training.
- Supported clients to set and achieve work related goals.
- Kept up to date with labour market trends.
Customer Service Representative
Ministry of social development
Christchurch, New Zealand
10.2021 - 06.2022
- Listened attentively to clients’ needs to ensure a positive customer experience.
- Maintained up to date knowledge of MSD products and services.
- Assessed and responded to clients’ needs.
- Granted financial support to clients in hardship.
- Provided an accessible, comprehensive service for the Ministry of Social Development.
- Communicated sensitive information with clients within the guidelines of the Privacy Act.
- Processed, updated, and maintained client records.
- Referred clients to other services where required.
- Supported management with staff health and safety (H&S Representative).
Education Programs Coordinator
Quest Scope
Amman, Jordan
02.2016 - 06.2018
- Responsible for supervising 8 Non-Formal Education (NFE) centres, 18 teachers, and 10 facilitators from Financial, Technical, and administrative aspects Including:
- Involvement in selecting where to open centres based on field survey.
- Maintenance and furnishing centres.
- Hiring teachers and facilitators, evaluating their performance, and improving it by constant feedback.
- Facilitated service-learning workshops with educational community.
- Insure children's educational and emotional/behavioural progress.
- Worked with partner organizations to collaborate on existing and new programs.
- Participating in reviewing and updating NFE curriculums.
Public Relations Assistant
National Democratic Institute for Internal Affairs
Amman, Jordan
01.2014 - 02.2016
- Advising women in parliament protocols and civic duties for the government to create a more inclusive political landscape in Jordan.
- Created content for social media accounts including posts, photos and videos.
- Organized speaking engagements at conferences or other events on behalf of the parliamentary member.
- Provided administrative, public relations support and training for female leaders on their journey into parliament.
Education
New Zealand Certificates in English Language
Waikato Institute of Technology
Hamilton, NZ11-2020
Diploma of NGO’s & Volunteer Work Management -
German Jordanian University
Amman, Jordan11-2016
Bachelor of Economics & Administrative Sciences - Economics And Financial And Banking Sciences
Yarmouk University
Irbid, Jordan06-2014
Skills
- Effective communication – able to share complex information using language that is easily understood
- People skills — relate well to people of diverse backgrounds
- Passion for helping others — demonstrated through by community and volunteer involvement
- Adaptable — open minded, and able to adjust to changing environments
- Teamwork — able to collaborate with others to achieve a common goal
- Learning — committed to upskilling and on-going professional development
- Computer proficiency — Microsoft products, and in-house systems
Certification
- Code of Conducts - Completed on Oct. 2023
- NZ Response to people at risk of suicide - Completed on March 2023
- Positive and Inclusive work place - Completed on Nov. 2021
- Public service commission - Completed on Nov 2021
Languages
English
Full Professional
Arabic
Native/ Bilingual
Community and Volunteer
Red Cross
- Comprehensive First Aid (CFA).
- Carrying Emergency Care Assessments.
- Culture support for refugees cross NZ
Christchurch City Mission (May 2021 – Jun2022)
- Social Support and Foodbank Volunteer.
- Provide physical and emotional support to customers.
- Assist people in getting support.
- Hand out food at the Foodbank.
Timeline
Customer Service Representative
Ministry of social development
06.2022 - Current
Customer Service Representative
Ministry of social development
10.2021 - 06.2022
Education Programs Coordinator
Quest Scope
02.2016 - 06.2018
Public Relations Assistant
National Democratic Institute for Internal Affairs
01.2014 - 02.2016
New Zealand Certificates in English Language
Waikato Institute of Technology
Diploma of NGO’s & Volunteer Work Management -
German Jordanian University
Bachelor of Economics & Administrative Sciences - Economics And Financial And Banking Sciences
Yarmouk University
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