Sabrina Rahman
Wellington,WGN
Summary
Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level FOH position. Ready to help team achieve company goals. Reliable FOH brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.
Overview
6
6
years of professional experience
Work History
Front of House Team Member
Kilim Petone
87 Jackson Street, Petone
07.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Cleaned and organized kitchen, dining and service areas.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Monitored food quality and freshness throughout day.
- Distributed food to waiters and waitresses to serve to customers.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
After-school Tutor
Scholastica School
Dhaka, Bangladesh
01.2018 - 03.2020
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Collaborated with parents to develop appropriate tutoring lessons.
- Met with parents to discuss student progress and address concerns.
- Taught students remotely using online video chat platform and other delivery channels.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Responded to email and telephone requests to provide students with specific information.
Volunteer
Bidyanondo Foundation
Dhaka, Bangladesh
01.2018 - 02.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Coordinated and managed volunteer activities for community service projects.
- Helped clients navigate social services system and access needed resources.
- Facilitated community outreach to expand participation and support.
Education
BBA - Human Resources Management
East West University
Aftab Nogor01.2021
Skills
- Legal Requirements
- Menu Item Memorization
- Member Support
- Financial Controls
- Time Estimates
- Guest Relations
- Waste Control
- Client Support
- Sanitation Protocols
- Delivering Orders to Guests
- Customer Preferences
- Meal Preparation
- Maintaining Clean Work Areas
Timeline
Front of House Team Member
Kilim Petone
07.2023 - Current
After-school Tutor
Scholastica School
01.2018 - 03.2020
Volunteer
Bidyanondo Foundation
01.2018 - 02.2019
BBA - Human Resources Management
East West University