Sacha Welsh
Whangarei,NTL
Summary
Highly accomplished retail management professional with over 10 years of experience in the industry. Proven track record of successfully leading and motivating teams to achieve sales targets, deliver exceptional customer service, and optimize operational efficiency. Possesses excellent interpersonal skills, coupled with a strong business acumen and a keen eye for detail. Committed to driving customer satisfaction, fostering a positive work environment, and achieving business objectives.
Overview
14
14
years of professional experience
Work History
Senior Retail Manager
Mega Surf
01.2011 - Current
- Successfully managed day-to-day operations of busy retail store, overseeing a team of 15 employees and ensuring exceptional customer service.
- Implemented effective strategies to drive sales growth, resulting in an increase in 100% revenue over specific timeframes.
- Developed and executed visual merchandising plans to enhance store's aesthetic appeal and maximize product visibility.
- Conducted performance evaluations, provided coaching and mentoring, and implemented training programs to develop skills of team members.
- Maintained inventory levels and collaborated with suppliers to ensure timely product availability, optimizing stock turnover and minimizing costs.
- Cultivated and maintained positive relationships with customers, addressing concerns promptly and fostering loyal customer base.
- Negotiation Skills: Proficient in negotiating with suppliers to secure favorable terms, pricing, and conditions. Skilled in articulating needs, analyzing proposals, and finding mutually beneficial solutions for successful supplier relationships and buying activities.
- Cross-Cultural Competence: Demonstrates understanding and appreciation of cultural differences, communication styles, and business practices in diverse markets. Able to effectively collaborate, build relationships, and navigate domestic and international supplier networks with cultural sensitivity and adaptability.
Retail Assistant
Overland Footwear
11.2009 - 07.2011
- Sales Associate: Provide customer service, assist customers in finding right footwear, handle transactions, and maintain clean and organized sales floor.
- Footwear Specialist: Possess in-depth knowledge of different footwear brands, styles, and technologies. Provide expert advice to customers, assist with fitting, and recommend appropriate footwear options based on individual needs.
- Managed Stock: Oversee overall operations of footwear retail store, including sales management, inventory control, staff supervision, visual merchandising, and customer service.
- Stockroom Associate: Handle inventory management, receive and organize incoming shipments, conduct stock replenishment, and assist with maintaining accurate stock records.
- Online Sales: Manage online sales platforms, update product listings, process online orders, and provide customer support for online inquiries related to footwear.
Education
Family Responsibilities
2011
Year 13
Home School
Whangarei, NZ2002
Skills
- Negotiation and Contract Management
- Team Leadership and Collaboration
- Market Analysis and Trend Forecasting
- Interpersonal Communication Skills
- Senior Retail Knowledge
- Client Relationship Management
- Recruitment and Training
- Motivational Leadership
- Complaint Resolution
- Building Brand Awareness
Hobbies
Pickleball, Hiking, Travel, Interior Design, Fantastic food and wine
Timeline
Senior Retail Manager
Mega Surf
01.2011 - Current
Retail Assistant
Overland Footwear
11.2009 - 07.2011
Family Responsibilities
Year 13
Home School
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