Product Director / Senior Group Product Manager
Xero Limited
10.2020 - Current
- Spearheaded the billing domain roadmap, ensuring alignment with Xero’s strategic vision and long-term objectives.
- Foster strong cross-functional relationships with senior stakeholders to bridge technical and business needs, ensuring cohesive product strategies.
- Lead conflict resolution, unblock project impediments and communicate outcomes across the organization.
- Mentor and develop a team of product managers and analysts, instilling best practices in product management and fostering a culture of continuous improvement.
- Collaborate closely with global teams to define and drive product vision and strategies.
- Analyze and interpret complex data to inform strategic decisions, optimize product performance, and drive business growth.
- Facilitate continuous feedback loops with customers and stakeholders to ensure product development aligns with market needs and customer satisfaction.
- Implement new and improved approaches to product practice, driving continuous enhancement, experimentation, and efficiency.
- Drive strategic priorities and help team members relate to and align with these goals, fostering a unified vision.
- Influence outcomes at all organizational levels, demonstrating strong leadership and decision-making skills.
- Define product roadmaps and long-term planning at both portfolio and sub-portfolio levels, ensuring strategic alignment and delivery.
- Leverage extensive industry experience relevant to Xero, applying insights to drive product success.
- Lead and coach product managers, fostering a culture of growth and excellence.
- Praised by the Executive team for formulating the revised billing platform modernization strategy and roadmap, based on 3C’s assessment model collaborating with a wide spectrum of stakeholders.
- Successfully re-engineered and implemented the prioritization process and the new Idea request review funnel in Asana.
- Led the delivery of billing for Singapore, Xero Sign, and Analytics Plus products.
- Implemented product practices of combined sprint snapshots, demo showcases, quarterly forecasting, and transits.
- Successfully mentored a team of POs and BAs to prepare them for career growth.
