Sachin Dahiya
2a Jessie Street, Petone,Wellington
Summary
Dependable Telecommunication Technician with extensive breadth of experience in fibre optics functioning and repair paired with deep knowledge of fibre optic testing equipment. Offering 6 plus years of vast experience in installing, repairing and maintaining cable lines for Telecom, Internet, television and Security Alarms.
I am an honest and hardworking person looking for work in your services. Able to handle work in an organized fashion in a team and independently, I'm a highly motivated, enthusiastic individual with good communication skills and I am dedicated to get the job done in a timely manner with quality results.
Comfortable working under extreme pressure and in inclement weather.
Overview
14
14
years of professional experience
Work History
Telecommunication Technician
Vr Kommunication Limited
09.2017 - Current
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points
- Responded to service requests during and after business hours
- Researched and recommended network and data communications hardware and software
- Coordinated installation of new users and relocations of existing users
- Worked closely with network administrators and server engineers to deliver quality service
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
- Successfully maintain clean, valid driver’s license and access to reliable transportation
- Improved operations through consistent hard work and dedication.
Customer Service Representative
Pak n Save
11.2015 - 09.2017
- My role is to help/explain the company’s products to the customers
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the advanced methods
- Keep records of file documents and stock received
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Keeping Health and Safety for customers in the shop
- High level of personal presentation, and an excellent work ethic
- Display effective team work
- Team player and team leader
- Training new people on the job.
Computer Assembler
Anvil Solutions Ltd
12.2015 - 03.2016
- Interpreted and compiled with given work orders and customer specifications to build custom computers
- Joined, assembled and set up various hardware parts, cables and other required components
- Tested and debugged assembled computing devices to ensure proper functioning
- Made recommendations for and built low-cost and highly efficient computer systems
- Detected, documented and mitigated all risks associated with computer assembly
- Enforced and complied with Occupational Health and Safety regulations and practices.
Data Conversion
Vsk Technologies pvt ltd
02.2014 - 08.2014
- My role involves end to end Data Conversion inbound calls
- Solving Customers facing problems or complaints for the sold Gadgets
- Explaining their way of fixing it with Guided methods and techniques
- All the new updates have been provided to callers/Customers.
Graphic Designer
National News Services (NNS)
09.2009 - 04.2010
- Designing the layout of the newspaper as per the company format
- Create designs either by hand or using Photoshop and CorelDraw
- Designed vibrant colored Magazine
- Update Website time to time
- Incorporate changes recommended by the clients into the final design
- Review designs for errors before printing or publishing them
- Stage back drop Designs for all Functions and Events Organized by Meri Dilli Events.
Education
Diploma in Information Technology Level 7 -
Royal Business College
07.2016
BCA (Bachelors in Computer Application) -
Punjab Technical University
INDIA03.2013
Professional Diploma in 3D Animation & Visual Effects -
MAAC (Maya Academy of Advanced Cinematics)
03.2008
Skills
- Computer skill ( Microsoft Office, Spreadsheets, PowerPoint, Microsoft Access, Web and Social Skills, Graphic and Writing Skills, Enterprise Systems )
- Firewall and router setup configuration
- Skills of WordPress, Oracle, SQL server, and C
- Professional typing skills (60–75 WPM)
- Excellent computer literacy skills, knowledge of IT services management
- Experience of Facebook Marketing, Active Campaign and Mailchimp email Campaign
- Windows Desktop OS to Windows 11
- Repair computer and IT equipments, installation computer hardware & software
- A good understanding of Software and Web Developing
- Comfortable user and can repair all of IT Facilities Such as Fax Machine, Scanner, Photocopier and Practical Documentation
- Excellent knowledge and experience in Photoshop and CorelDraw
Other Qualifications
- 03/2011, Mobile & Phone Repairing Course, Chhotu Ram Rural Institute of Technology & Pharmacy, New Delhi
- 07/2007, Diploma in Information Technology, Lal Bahadur Shastri Polytechnic, New Delhi
- 10/2005, IT Fundamentals and RDBMS, NIIT, New Delhi
References
- Mr. Gurminder Singh, 022 466 0050, Team Leader (Vr Kommunication)
- Mr Inderjit Arora, 0212737089, Supervisor (PaknSave Mangere, Auckland)
- Mr. Himal Thomas, 022 355 7072, Store Manager (Anvil Solutions Ltd, Wellesley St, Auckland)
- Mr. Akshay Gupta, +91 11 4686 7500, Owner (NNS) Media Group, 25/10, East Punjabi Bagh, New Delhi, INDIA)
Timeline
Telecommunication Technician
Vr Kommunication Limited
09.2017 - Current
Computer Assembler
Anvil Solutions Ltd
12.2015 - 03.2016
Customer Service Representative
Pak n Save
11.2015 - 09.2017
Data Conversion
Vsk Technologies pvt ltd
02.2014 - 08.2014
Graphic Designer
National News Services (NNS)
09.2009 - 04.2010
Diploma in Information Technology Level 7 -
Royal Business College
BCA (Bachelors in Computer Application) -
Punjab Technical University
Professional Diploma in 3D Animation & Visual Effects -
MAAC (Maya Academy of Advanced Cinematics)
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