Sachin Dahiya

⦁ Process passport applications for all indian citizens.
⦁ Conduct interviews and background checks to assess eligibility.
⦁ Ensure compliance with immigration laws and regulations.
⦁ Certify births, deaths, and marriages of citizens occurring abroad.
⦁ Handle affidavits, powers of attorney, and other legal documents.
⦁ Issue emergency travel documents or replace lost/stolen passports.
⦁ Manage the provision of consular, passport and notarial services to Indian citizens
⦁ Provide a range of consular services, and advise and assist Indian citizens in line with the Consular Services Charter, in circumstances that include hospitalisation, arrest, death, welfare, whereabouts or a crisis situation.
⦁ Consular Officers assist and protect citizens abroad, including providing emergency services, such as helping with lost passports, arrest assistance, or evacuation.
⦁ Respond to a range of consular and passport enquiries from the general public in person, by telephone and by email.
⦁ Provide timely advice and reporting on consular and passport cases, including the drafting of correspondence
⦁ Provide a range of notarial acts and services consistent with Indian legislation and guidelines.
⦁ Undertake a range of administrative functions, including the processing of client fees.
⦁ Plans and manages the overall function, from concept to execution held in High commission of India.

• Provided technical support to end-users, resolving over 100 issues per week with a high rate of customer satisfaction
• Assisted customers in navigating software, troubleshooting network connectivity, and resolving hardware issues
• Communicated complex technical information to customers in an accessible manner
• Collaborated with IT and customer service teams to streamline processes
• Responded to customer inquiries via phone, email, and chat, delivering solutions within the time limit to ensure swift resolution
• Documented and escalated unresolved issues to appropriate teams, ensuring timely follow-up and enhancing customer experience
• Trained new hires on customer service best practices and troubleshooting techniques, helping maintain high service standards
• (Full Time)

• Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide
• Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points
• Responded to service requests during and after business hours
• Researched and recommended network and data communications hardware and software
• Coordinated installation of new users and relocations of existing users
• Worked closely with network administrators and server engineers to deliver quality service
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
• Successfully maintain clean, valid driver's license and access to reliable transportation
• Improved operations through consistent hard work and dedication
• (Full Time)

• My role is to help/explain the company's products to the customers
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the advanced methods
• Keep records of file documents and stock received
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Keeping Health and Safety for customers in the shop
• High level of personal presentation, and an excellent work ethic
• Display effective team work
• Team player and team leader
• Training new people on the job
• (Check Out / Chilled & Frozen Assistance)

• Interpreted and compiled with given work orders and customer specifications to build custom computers
• Joined, assembled and set up various hardware parts, cables and other required components
• Tested and debugged assembled computing devices to ensure proper functioning
• Made recommendations for and built low-cost and highly efficient computer systems
• Detected, documented and mitigated all risks associated with computer assembly
• Enforced and complied with Occupational Health and Safety regulations and practices
• Computer
• (Full Time)
• Assembler (Casual)
• 2016

• My role involves end to end Data Conversion inbound calls
• Solving Customers facing problems or complaints for the sold Gadgets
• Explaining their way of fixing it with Guided methods and techniques
• All the new updates have been provided to callers/Customers
• (Full Time)

• Designing the layout of the newspaper as per the company format
• Create designs either by hand or using Photoshop and CorelDraw
• Designed vibrant colored Magazine
• Update Website time to time
• Incorporate changes recommended by the clients into the final design
• Review designs for errors before printing or publishing them
• Stage back drop Designs for all Functions and Events Organized by Meri Dilli Events
• (Full Time)