Sachin Kumar
Auckland,AUK
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
13
13
years of professional experience
Work History
Store Manager
Munchy Mart
02.2024 - Current
- Handling all operational works along with purchasing and selling goods.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Trained team members in successful strategies to meet operational and sales targets.
Store Manager
Superdry Store
06.2023 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reported issues to higher management with great detail.
- Completed point-of-sale opening and closing procedures.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Store Manager
Reliance Ritu Kumar
07.2022 - 06.2023
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Cultivated long-lasting customer relationships through personalized service and follow-up communication driving repeat business.
- Developed a high-performing sales team through targeted recruitment, ongoing training, and constructive feedback.
- Boosted store sales by implementing effective merchandising strategies and eye-catching displays.
- Increased customer satisfaction by providing exceptional service, addressing concerns promptly, and fostering a welcoming environment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Boosted sales through strategic merchandising, product placement, and targeted promotions.
- Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
- Collaborated with upper management to develop long-term plans for business growth while maintaining day-to-day operational excellence.
Store Manager
Blackberrys
09.2014 - 03.2022
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Developed and implemented successful staff incentive programs to motivate employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Boosted sales through strategic merchandising, product placement, and targeted promotions.
- Managed daily store operations for optimal performance, including opening, closing, and staff scheduling.
- Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
Store Manager
Levis Strauss & Co
11.2010 - 10.2011
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Monitored KPIs closely to identify areas requiring improvement, adjusting strategies accordingly to maximize results.
Education
Bachelor of Arts - Arts And General Studies
Punjab University (Chandigarh)
Chandigarh03.2012
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Inventory Management
- Retail Inventory Management
- Recruitment and hiring
- Goals and performance
Accomplishments
- Recruited 4 successful new managers within one year.
- Achieved 100% by completing SERA AUDIT with accuracy and efficiency.
- Achieved best VM recognition along with trophies across the zone
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased sales by 20% by coaching department managers on new merchandising standards.
Timeline
Store Manager
Munchy Mart
02.2024 - Current
Store Manager
Superdry Store
06.2023 - 01.2024
Store Manager
Reliance Ritu Kumar
07.2022 - 06.2023
Store Manager
Blackberrys
09.2014 - 03.2022
Store Manager
Levis Strauss & Co
11.2010 - 10.2011
Bachelor of Arts - Arts And General Studies
Punjab University (Chandigarh)
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