Project Manager, Operations, Major Events, Hospitality, Venue Management, Accreditation, Travel Logistics, Transport, Accommodation, Office Management, and People Leadership
Energetic Project & Event Manager with successful career in planning, coordinating and executing events. Demonstrated cost-effective budgeting, exceptional time management and event marketing skills. Knowledgeable and experienced in budgeting, vendor management and event promotion. Adept at problem-solving. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Implementation and successful delivery of the project management and operations for the FIFA Hospitality programme, in all New Zealand stadiums of the FWWC Australia & New Zealand 2023
Oversaw preparation and management of event budgets to deliver at or below projected costs.
Trained and supervised event staff to complete tasks on time.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Coordinated transportation and parking arrangements for guests and vendors.
Manage operational readiness and successful delivery of Commercial & Affiliates Hospitality programs across event venues
Validate maps, plans, drawings, staff/volunteer dot plans, and facilitate local communication between FIFA's Commercial Affiliates and their agencies
Maintain consistent delivery standards across all events and venues, overseeing various service-providing functional areas
Manage event accreditation systems for Hospitality Services to ensure authorised access
Managed volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
Manage implementation of Hospitality flow data, directional signage, and decoration in collaboration with relevant teams
Obtain necessary permits and approvals
Prepare regular project status reports for the Hospitality project group in Zürich
Contribute to the coordination and execution of a major record-breaking worldwide event and tournament, collaborating with diverse teams and individuals from around the world
Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Oversee post-event operations closure, including debriefs, reports, venue hand back procedures, and insurance claims management.
Participation Development Programme Coordinator
New Zealand Rugby Union (NZRU)
03.2022 - 12.2022
Develop, maintain, and monitor programme and project management documentation, including but not limited to: Project Plans, Status Reports, Evaluation Reports, Project Budget Tracker, Risk and Issue Registers
Negotiated and managed third-party contracts related to project deliverables.
Monitored project progress, identified risks and took corrective action as needed.
Oversee and monitor project budgets and the overarching million-dollar program budget
Maintain meticulous records of program budget activities, ensuring strict adherence to budgetary guidelines, and preparing accurate invoices for timely payment
Compile comprehensive documentation for monthly and yearly budget reports, ensuring transparency and accountability
Handle invoice coding, purchase card management, and meticulous recoding tasks with precision
Identify and evaluate potential project risks and challenges, providing effective solutions and mitigation strategies where necessary
Assume responsibility for management of SportNZ funding investments, encompassing thorough reporting, diligent tracking, and unwavering accountability
Take charge of event management responsibilities, including proficiently handling communications, logistics coordination, and registration support
Coordinate and manage all aspects of team travel arrangements, encompassing flight bookings, accommodation logistics, and related requirements to facilitate smooth team movements
Cultivate and nurture robust working relationships with internal staff, external stakeholders, and pertinent business networks, fostering collaboration and synergistic outcomes as needed.
Competitions & Events Manager
North Harbour Rugby Union (NHRU)
05.2019 - 03.2022
Accountable for all of Harbour Rugby various community and representative competitions, tournaments and the critical stakeholder relationships that supports the successful running of these competitions - Including competition draws, results, disciplinary matters, registrations, transfers & international clearances
Manage and oversee planning and execution of community rugby activities
Experience in CRM (Salesforce) for registrations and statistical data reporting and analysis
Develop and maintain a rapport as a key point of contacts with all North Harbour Rugby clubs, administrators, volunteers & coaches
Oversee all operations, Sponsorship requirements, project planning and management with vendors and suppliers for preparation and implementation of all national Bunnings cup home games
Negotiate all contracts on behalf of North Harbour to deliver below projected costs
Use knowledge and experience to plan, prepare and execute match day operations
Lead research and evaluator of promotional activities to enhance live match experience for fans
Build, maintain and manage relationships with all vendors, staff, and volunteers
North Harbour Rugby Union Website updates and management
Rugby competitions, draws, results & disciplinary matters for all 8000 + players and over 600 teams between club and school
Manage rugby registration, transfers & international clearances of players in and outbound
Regularly communicate and do business with various stakeholders, including Auckland Council, Auckland Stadiums, Sport Auckland, New Zealand Rugby.
Football Administrations Officer
Auckland Rugby League (ARL)
11.2016 - 11.2017
Match Day operations for all premier league finals and events
Communicate regularly with all coaches, managers, and volunteers of the 32 provincial clubs of ARL
Develop and implement Health and Safety protocols for ARL Head Office and its entire clubs
Administration and operational support for all events and services
Maintenance & support of the League-Net data base system.
Field and Team Liaison Officer
Vodafone Warriors
03.2016 - 01.2017
Event Management- Project assistant to the creation and development of NRL, NYC and NSW Vodafone Warriors home games
Created relationships in different departments within the Vodafone Warriors to ensure tasks are completed on time and correctly.
Competitions Administrator
New Zealand Rugby League (NZRL)
09.2014 - 01.2016
Develop and implement physical benchmarking standards and testing protocols to incorporate into NZRL high performance player pathway
Project management in the creation and development of large-scale events at NZRL, such as National Secondary Schools Tournament, National 16s and 18s Performance Camp, National Women's, and National Youth Tournament
Communicate and liaise with internal and external stakeholders to ensure the smooth running of the tournaments
Improve recovery protocols, team presentations, and manage the transition of athletes and teams through the recovery centre
Ensuring that all duties are completed accurately and delivered in a time sensitive situation.
Education
Bachelor of Sport & Recreation - Sport & Exercise Science
Auckland University of Technology
01.2016
Auckland University of Technology
Auckland, NZ
01.2016
Mount Roskill Grammar School
EMA
First Aid Level 1
St Johns
Skills
Excellent time management
Ability to lead a team
Exceptionally organised
Strong communicator, relationship builder and people manager
High level of analytical and critical thinking skills
VVIP Hotel Transport Coordinator/Host City Airport Transport Coordinator at FIFA Women's World Cup Australia & New Zealand 2023VVIP Hotel Transport Coordinator/Host City Airport Transport Coordinator at FIFA Women's World Cup Australia & New Zealand 2023