Sachin Mathews

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Monitoring, Reporting & Verification Requirements: CORSIA, 11/2022
• Carbon Markets and Aviation: Carbon, 08/2022
• Train the Trainer, 06/2020
• Cisco Certified Network Associate: CCNA
• Microsoft Certified System Engineer: MCSE
• Microsoft Certified Professional: MCP

• Brought in several new customers.
• Exceeded monthly quota 2 times.
• Received good reviews from customers and business owner
• Acquired good reports from passengers for excellent hospitality and appreciation from pilot in command for best team management onboard and best employee award from management for consistent performance

• A holder of strong and excellent communication skills, both verbal and written, with the ability to effectively interact with customers from diverse backgrounds along with being a prominent leader.
• Deft at problem-solving and addressing customer inquiries, resolve issues, and find appropriate solutions.
• Extensively experienced in providing exceptional customers with patience and empathy. Effectively addressing the customer queries and assessing their requirements.
• Skillfully communicating the unique qualities of each fragrance. Suggesting personalized recommendations based on customer preferences and needs by demonstrating in-depth knowledge of niche perfume products, including ingredients and history.
• Using sales data and trends to identify opportunities for growth and improvement. Ensuring a seamless shopping experience for each customer. Embracing change and new product offerings.
• Determining and analyzing the requirements of the customers. Demonstrated ability to understand and resolve problems faced by the customers along with achieving sales targets effectively.
• Adaptive towards changing behaviours and personalities of the customers and managing them easily as a part of enhancing and achieving sales goals and improving customer satisfaction.
• Impeccable at prioritizing tasks, managing workload and maintaining positive relationships with customers in order to ensure repeated business and revenue generation.
• Gaining and maintaining fast and thorough understanding of products, services and company policies to provide accurate information and effectively address customer questions or concerns.
• Effective at managing customer interactions and maintaining accurate records along with being computer proficient.
• Providing personalized attention to multiple customers as a part of time management skills. Demonstrating and maintaining a positive and enthusiastic attitude towards customers and colleagues.
• Working effectively and in collaboration with cross-functional teams, such as sales, technical support, and operations, to address customer needs and provide seamless service.

• Date of Birth: 04/15/80
• Nationality: Indian
• Marital Status: Married