Sachini Warnakulasuriya
Papatoetoe,AUK
Summary
Dynamic and adaptable professional seeking full-time opportunities, equipped with strong leadership capabilities and a proven track record of delivering results in diverse environments. Known for an analytical mindset and a commitment to hard work, fostering collaboration and teamwork while maintaining a focus on integrity and ethical practices. Values honesty and loyalty, consistently striving to exceed expectations and contribute positively to organizational goals. Prepared to leverage skills and experience to drive success in a challenging new role.
Overview
9
9
years of professional experience
Work History
Customer Experience Supervisor
Woolworths New Zealand
Manurewa, AUK
05.2025 - Current
- Delivering exceptional customer service experiences by overseeing customer inquiries, delivering prompt and effective responses to enhance customer satisfaction.
- Managed escalated customer inquiries, providing timely resolutions to enhance loyalty and retention.
- Led a team of customer service representatives, fostering a supportive environment that encouraged growth and development.
- Streamlined operational processes, resulting in increased efficiency within the department.
- Collaborated with cross-functional teams to drive initiatives that enhanced product availability and presentation.
Business Administrator
Sangokushi Japan LLC
Shimotsuma, Ibaraki, Japan
04.2023 - 07.2024
- Supported financial operations through meticulous preparation of financial reports to ensure accuracy.
- Oversaw front desk operations, ensuring professional greeting of visitors and efficient handling of inquiries.
- Facilitated customer satisfaction by promptly responding to inquiries and resolving issues.
- Directed cash flow oversight to maintain seamless financial operations and support organizational stability.
- Assisted human resources department in streamlining administrative functions to enhance onboarding processes and manage employee records effectively.
Executive - Customer Service
SML Dualplast Lanka (Pvt) Ltd
Katana, Sri Lanka
12.2019 - 02.2023
- Addressed customer inquiries with timely and effective solutions to maintain high levels of customer satisfaction.
- Facilitated order processing by efficiently receiving customer purchase orders and ensuring precise data entry into the system.
- Facilitated communication with customers via phone, email, and various channels to support efficient order delivery.
- Facilitated collaboration among product development, marketing, and production teams to enhance operational efficiency.
- Investigated and resolved customer issues promptly, ensuring a positive experience and fostering trust.
- Facilitated order logistics through effective collaboration with overseas factories, enhancing overall processing smoothness.
Finance and Admin Support Officer
Sri Lanka Red Cross Society
Gampaha, Sri Lanka
03.2017 - 11.2019
- Maintained comprehensive financial transaction logs, facilitating effective tracking and reporting of financial activities.
- Oversaw collection and processing of financial contributions for first aid training sessions, ensuring accurate record-keeping.
- Oversaw documentation and allocation of both overseas and local donations to support organizational transparency.
- Facilitated accurate and timely disbursement of funds for services coordinated by the branch to support operational efficiency.
- Facilitated the certification process to ensure participants received first aid training credentials upon course completion.
- Coordinated administrative and operational support for volunteer services to enhance overall efficiency.
Education
High School Diploma - Accounting, Economics & Business Studies
WP/NG Dutugemunu MV
Negombo, Sri Lanka08-2015
Skills
- Communication Tools: Live chat systems, email platforms, phone systems
- Office Management Software: Microsoft Office Suite (Word, Excel, PowerPoint)
- Compliance and Record-Keeping: Maintenance of confidential employee records
- Data Entry and Management: Accurate data entry, understanding of data protection and privacy
- Communication and Collaboration Tools: Microsoft Teams, Zoom
- Financial Software: QuickBooks, SAP
Languages
English
Professional Working
Japanese
Limited Working
Sinhala
Native or Bilingual
Timeline
Customer Experience Supervisor
Woolworths New Zealand
05.2025 - Current
Business Administrator
Sangokushi Japan LLC
04.2023 - 07.2024
Executive - Customer Service
SML Dualplast Lanka (Pvt) Ltd
12.2019 - 02.2023
Finance and Admin Support Officer
Sri Lanka Red Cross Society
03.2017 - 11.2019
High School Diploma - Accounting, Economics & Business Studies
WP/NG Dutugemunu MV
PERSONAL SKILLS
- Collaborative Teamwork: Effectively work with diverse teams to achieve common goals.
- Customer Handling: Skilled in managing customer interactions with empathy and professionalism, resolving issues promptly, and ensuring a positive customer experience.
- Communication: Proficient in both verbal and written communication, with the ability to clearly convey information, actively listen, and engage effectively with various stakeholders.
- Time Management: Adept at prioritizing tasks and managing time efficiently, consistently meeting deadlines.