SACHINTHANA DASSANAYAKE
Colombo,Sri Lanka
Summary
Experienced and dedicated professional with 7+ years of expertise in analyzing complex business processes and delivering data-driven insights to enhance organizational success. Proven track record of collaborating across departments to align business requirements with company objectives. Proficient in data analysis, requirements gathering, and project management, with a strong ability to bridge business-technical gaps. Skilled in using SQL, Excel, and data visualization software for creating impactful reports and recommendations. Eager to apply analytical skills and business acumen to drive data-informed decision-making within a dynamic, fast-paced environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager ERP System Support
Uber Drivin Partner
03.2023 - Current
- Lead the ERP support team to resolve incidents/problems raised by end-users, and implement new changes to improve process efficiency and end-user convenience while adhering to IT best practices
- Resolve ERP incidents/problems raised by end-users focusing on addressing the root cause of issues to facilitate smooth and efficient operations of the business while adhering to IT best practices
- Manage documentation with versioning control about issue resolution, new requirement implementation, and routine operations of the ERP system
- Play an advisory role by delivering functional and domain-specific expertise
Senior ERP Functional Lead
Mobitel (Pvt) Ltd
10.2017 - 03.2023
- Leading implementations, configurations and Setups of Oracle ERP acting as SCM/EAM subject matter expert in the organization
- Take initiatives to do system/process changes aiming efficient and convenient ERP processes while facilitating user-initiated change requests adhering to IT best practices
- Deliver valuable insights, from business case to blueprinting to go-live, based on previous implementation experience with the end-to-end project lifecycle
- Project Management & Coordination of work related to new implementations, upgrades, issue fixing & CRs
- Lead requirements gathering independently and perform gap analysis
- Perform business support activities related to systems & provide end user training, conduct system demonstration activities etc
- Resolve ERP incidents/problems raised by end-users focusing on addressing the root cause of problems to facilitate smooth and efficient operations of the business
- Manage documentation with versioning control about issue resolution, new requirement implementation and routine operations of the ERP system
Oracle Functional Consultant
LOLC Technologies
03.2016 - 10.2017
- Provide Oracle ERP functional consulting services by acting as SCM subject matter expert and leading clients through the entire application services implementation life cycle for Oracle ERP projects
- Project Management & Coordination of work related to new implementations, upgrades, issue fixing & CRs
- Organise and carry out system studies, requirement gathering, study & analysis of new requirements
- Conduct Business process mapping and fit GAP analysis
- Perform business support activities related to systems & provide end user training, conduct system demonstration activities
- Provide customer support on application issues and carry out application ongoing support
- Coordination of work with clients, system users and other internal/external teams
- Documentation of user requirements, project activities and related assignments and creation of User Manuals and Training Materials
- Perform UAT and obtain UAT acceptance working closely with the business users
- Improve efficiency & effectiveness of business processes via BPR exercises with application systems
Technology Advisor
EY, Ernst & Young
03.2014 - 03.2016
- Identifying business processes, procedures, standards and work practices of client organizations through conducting interviews, observation, primary and secondary research and business process and system walkthroughs
- Analyzing and understanding all aspects of business processes to carry out comprehensive Organizational Study and Process Study
- Proposing ICT-integrated Business Process Re-engineering solutions for optimizing business processes, system behaviour and functionality
- Recommending methods of reducing risk and optimising the business processes, work practices, system behaviour and functionality with the use of automated controls and suitable best practices
- Defining functionality requirements (FRS) and system design requirements (SRS), documenting all findings, their impacts and the respective recommendations on how the inefficiencies can be avoided/ reduced
- Managing the Program Management Office - project plan & charter, review ERP configuration, UAT training, recording & tracking issues, action items, monitoring the Go-Live process and conducting steering committee meetings
- Analyzing and understanding all aspects of business processes to carry out comprehensive Organizational Study and Process Study
- Mapping of all business and system processes with the use of Process Flow Diagrams
- Perform system testing, Reviews based on what could go wrong scenarios (WCGW)
- Prepare GAP analysis report based on manual work perform that system can perform
Education
MBA - Business Administration And Management
University of Wales Trinity Saint David
2022
Bachelor of Science - Information Technology
Sri Lanka Institute of Information Technology
2014
Skills
- Business Analysis: Requirements gathering, process mapping, data analysis
- Project Management: Agile, Scrum, Waterfall
- Agile/Scrum: Agile methodology familiarity, adaptable approaches
- Data Analysis: SQL, Excel, data visualization tools
- Business Process Knowledge: Deep process understanding, alignment
- Technical Proficiency: Oracle expertise, versatile software skills
- Oracle Applications: [List specific Oracle products you are experienced with, eg, Oracle E-Business Suite, Oracle Cloud, etc]???
- Client/Stakeholder Relationship Management: Positive relationships, effective communication
Accomplishments
- Contribution to the largest Oracle EBS implementation in South East Asia as an Oracle SCM functional consultant.
- Initiation of a project to minimise paper usage of the departments by implementing various system processes and modules such as document management system, iSupplier, Oracle sourcing and prospect vendor registration which led to a successful 100% paper free business operation.
- Leading the team of functional consultants delivering minimum of 80% KPI's supporting over 2000 users
across all the departments. - Delivered 4 full cycle of Oracle implementation projects in banking, environmental services, manufacturing and telecommunication industries within budget/time working as a SCM functional consultant.
- Successfully executed 7 system audits, 4 ERP implementation projects, multiple Application reviews and
Vendor evaluations within budget/time at the end of the employment.
Certification
- Certified ScrumMaster® (CSM®) - Scrum Alliance 1087773 - 2019
- Oracle HCM Cloud Presales Specialist - 2017
- Oracle HCM Cloud Sales Specialist - 2017
- Oracle Financial Cloud PreSales Specialist – 2017
- Oracle Fusion Supply Chain Management PreSales Specialist - 2017
- Oracle Fusion Cloud Procurement PreSales Specialist - 2016
Timeline
Assistant Manager ERP System Support
Uber Drivin Partner
03.2023 - Current
Senior ERP Functional Lead
Mobitel (Pvt) Ltd
10.2017 - 03.2023
Oracle Functional Consultant
LOLC Technologies
03.2016 - 10.2017
Technology Advisor
EY, Ernst & Young
03.2014 - 03.2016
MBA - Business Administration And Management
University of Wales Trinity Saint David
Bachelor of Science - Information Technology
Sri Lanka Institute of Information Technology
- Certified ScrumMaster® (CSM®) - Scrum Alliance 1087773 - 2019
- Oracle HCM Cloud Presales Specialist - 2017
- Oracle HCM Cloud Sales Specialist - 2017
- Oracle Financial Cloud PreSales Specialist – 2017
- Oracle Fusion Supply Chain Management PreSales Specialist - 2017
- Oracle Fusion Cloud Procurement PreSales Specialist - 2016
Similar Profiles
DaLynne HornerDaLynne Horner
Food Delivery Driver at Uber Eats PartnerFood Delivery Driver at Uber Eats Partner
Navaraj DahalNavaraj Dahal
Uber Driver at Uber Partner DriversUber Driver at Uber Partner Drivers
Ernst CedantErnst Cedant
Driver at Uber Partner DriversDriver at Uber Partner Drivers