Sade Makarena Blake
Palmerston North,MWT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Burger King
02.2019 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Barista
Phil & Jo's
06.2018 - 11.2018
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Kitchen Hand
Songbird
09.2017 - 11.2017
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
Sales Assistant
Harvey Norman
04.2017 - 07.2017
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Crew Team Member
KFC
02.2016 - 12.2016
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
Waitstaff
Tamarind
08.2015 - 01.2016
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Developed a comprehensive staff training program, resulting in improved service quality.
- Managed inventory and controlled costs, optimizing restaurant profitability.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Checkout Team Member
The Warehouse Group
07.2014 - 08.2014
- Enhanced customer satisfaction by efficiently processing transactions and providing friendly service.
- Assisted in maintaining a clean and organized checkout area, promoting a positive shopping experience for customers.
- Contributed to increased sales by upselling promotional items and store services at the register.
- Streamlined transaction processes by accurately scanning items and applying appropriate discounts or coupons.
Education
Hairdressing
Universal College of Learning
Palmerston North, NZ2013
High School -
Awatapu College
Palmerston North, NZ2012
Skills
- Staff Development
- Workforce Management
- Business Development
- Financial Management
- Team Leadership
- Time Management
- Employee Coaching and Mentoring
- Schedule Management
- Conflict Resolution
- Emotional Intelligence
Certification
- First Aid Certificate | November 2023
- Fire Training | December 2023
- Food Safety Certificate | October 2020
References
References available upon request.
Timeline
Manager
Burger King
02.2019 - Current
Barista
Phil & Jo's
06.2018 - 11.2018
Kitchen Hand
Songbird
09.2017 - 11.2017
Sales Assistant
Harvey Norman
04.2017 - 07.2017
Crew Team Member
KFC
02.2016 - 12.2016
Waitstaff
Tamarind
08.2015 - 01.2016
Checkout Team Member
The Warehouse Group
07.2014 - 08.2014
Hairdressing
Universal College of Learning
High School -
Awatapu College
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