Sadesh Shenal
Howick,Auckland
Summary
Dedicated and results-driven professional with a proven track record of excellence in customer service and complaint management. Skilled in cultivating positive relationships with clients while adeptly addressing their concerns and resolving issues promptly. Possesses strong leadership abilities, able to motivate teams to deliver exceptional performance and exceed organizational goals. Committed to delivering top-notch service and fostering customer loyalty through effective communication and problem-solving skills. Seeking opportunities to leverage my talents in a dynamic environment where I can contribute to the success of both the team and the organization
Overview
5
5
years of professional experience
Work History
Shift Manager
Popeyes Takaini
Takanini, Auckland
10.2024 - Current
- Provided coaching and guidance to team members when necessary to improve performance.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Helped employees accomplish tasks during peak periods.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Resolved conflicts between staff members in a professional manner.
- Managed daily cash intake by counting out registers and tabulating profits.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
Pre Flight Sec Officer
SecureFlight
Auckland
10.2023 - 04.2024
- Detection of prohibited items, such as weapons, explosives, and incendiary materials
- Preventing these items from being carried onboard an aircraft or into a security restricted area
- Screening all passengers and carry-on luggage
- Controlling access to security sensitive areas
- Undertaking physical searches
- Coordinating the flow of passengers through security screening
- Demonstrating effective communication and sound decision making skills
- Supervising movements of passengers, organization employees, aircraft and vehicles
- Escorting vehicles and persons in operational areas when required
- Controlling access points as required.
- Monitored X-ray equipment screens to evaluate luggage contents.
Parking enforcement officer
Wilson NZ
12.2022 - 08.2023
- Educating the local community on parking regulations in a polite and professional manner
- Patrolling assigned areas on foot or by motor vehicle
- Issuing parking breach notices
- Providing exceptional customer service to the carpark users
- Recording and maintaining enforcement records.
Assistant Restaurant manager
KFC Greenlane
05.2021 - 12.2022
- Provide an excellent level of customer service and drive a customer service culture across the store
- Be responsible for running shifts and the store in the Managers absence
- Train and coach staff and drive performance
- Direct and motivate a team within a busy Quick Service Restaurant (QSR)
- Be part of ordering, managing wastage and controlling labour costs
- Assist with the overall running and management of a busy fast food environment.
Team Leader
Crew Care
01.2021 - 03.2022
- Managing staff to the different jobs
- Training and showing the site to the new staff
- Making roaster
- Manage Complains.
Official Cricket Umpire
New Zealand Cricket
12.2019 - 01.2022
- Making sure game is running smooth
- Make fast decision / right decisions
- Control the players behaviour on the field
- Explain the game summary at the end.
Sales Associate
Mobil NZ
Botany, Auckland
09.2020 - 05.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Answered incoming telephone calls to provide information about products, services, store hours, and policies
- Interacted efficiently and mindfully with customers on disputes and sales
- Trained new sales employees on effective sales and services.
Education
1st year in Bachelor of Aviation management - Aviation
Massey University
Palmerston North, Manawatu-WanganuiDiploma in airline pilot license 2nd year -
Ardmore Flying School
ArdmoreNational Certificate of Education Achievement Level 3 -
NZQA
The Wendy Whatmore Academy of Speech & Drama -
The Wendy Whatmore
Sri LankaAviation Preliminary Course -
Nalanda College
Institute of Western Music & Speech, All Island Grade Exam -
Skills
- Employee training
- Team development
- Staff training and onboarding
- Schedule management
- Good communication
- Good Teamwork
- Leadership
- Attention to Detail
- Customer Service
- Complaint management
References
References available upon request.
Timeline
Shift Manager
Popeyes Takaini
10.2024 - Current
Pre Flight Sec Officer
SecureFlight
10.2023 - 04.2024
Parking enforcement officer
Wilson NZ
12.2022 - 08.2023
Assistant Restaurant manager
KFC Greenlane
05.2021 - 12.2022
Team Leader
Crew Care
01.2021 - 03.2022
Sales Associate
Mobil NZ
09.2020 - 05.2021
Official Cricket Umpire
New Zealand Cricket
12.2019 - 01.2022
1st year in Bachelor of Aviation management - Aviation
Massey University
Diploma in airline pilot license 2nd year -
Ardmore Flying School
National Certificate of Education Achievement Level 3 -
NZQA
The Wendy Whatmore Academy of Speech & Drama -
The Wendy Whatmore
Aviation Preliminary Course -
Nalanda College
Institute of Western Music & Speech, All Island Grade Exam -
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