Sadia Sharmin
Wellington,WGN
Summary
Compassionate about providing exceptional patient care and making a difference in the community. Skilled in effective communication and personalized care. I foster trusting relationships and implement tailored support plans. My attention to detail and commitment to customer satisfaction drive positive outcomes in diverse environments.
Overview
12
12
years of professional experience
Work History
Whanau Support Worker
ARMSS- Aotearoa Refugees and Migrants Support Services
Johnsonville, WGN
08.2023 - 11.2023
- Communicated effectively with clients to understand needs and preferences for personalized support.
- Maintained accurate records of client progress and incidents.
- Supported clients in accessing community resources, enhancing their integration and participation in community activities.
- Provided emotional support and companionship to enhance clients' quality of life and mental health.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Health Care Assistant
Wellington Regional Hospital
Wellington, WGN
06.2017 - 07.2023
- Assisted patients with daily living activities, ensuring comfort and safety.
- Supported healthcare team in implementing care plans for individual patients.
- Maintained cleanliness and organization of patient care areas and equipment.
- Collaborated with multidisciplinary teams to enhance patient care outcomes.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
Disability Support Worker
Laura Fergusson Trust
Lower Hutt, WGN
03.2012 - 05.2017
- Provided personalized support to individuals with disabilities, enhancing daily living skills and overall quality of life.
- Developed tailored care plans in collaboration with multidisciplinary teams to address individual needs and goals.
- Implemented behavioral intervention strategies, promoting positive behavior and fostering independence among clients.
- Trained and mentored junior staff on best practices in disability support, ensuring high-quality care delivery.
Kiosk Assistant
Railway Metro New World
Wellington, WGN
07.2011 - 02.2012
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed inventory levels effectively to ensure product availability for customers.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Implemented process improvements that enhanced kiosk efficiency and reduced wait times.
Education
NZ Certificate in Emergency Care - Emergency Medicine
Pro Med
Wellington, NZ10-2025
National Certificate-Level 3 - Health, Disability And Aged Care
Careerforce, Community Support Services
Wellington, NZ01-2013
Post-Graduate Diploma - Public Health
Auckland University of Technology
Auckland, NZ01-2011
MBBS - Health
Rajshahi Medical College
Bangladesh07-2008
Skills
- Proficient in listening and communicating
- Customer satisfaction focus
- Effective time management
- Strong attention to detail
- Positive mindset
- Flexible and professional learner
- Interpersonal skills with diverse groups
- Compassionate and reliable
- Resilient in demanding environments
- Friendly demeanor
Languages
English
Professional Working
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Whanau Support Worker
ARMSS- Aotearoa Refugees and Migrants Support Services
08.2023 - 11.2023
Health Care Assistant
Wellington Regional Hospital
06.2017 - 07.2023
Disability Support Worker
Laura Fergusson Trust
03.2012 - 05.2017
Kiosk Assistant
Railway Metro New World
07.2011 - 02.2012
NZ Certificate in Emergency Care - Emergency Medicine
Pro Med
National Certificate-Level 3 - Health, Disability And Aged Care
Careerforce, Community Support Services
Post-Graduate Diploma - Public Health
Auckland University of Technology
MBBS - Health
Rajshahi Medical College