
I wish to be part of an organization where I can utilize my academic knowledge and personal skills, which at the same time provides a dynamic environment to work and where opportunities for career growth and personal development are high. With over a decade of experience as Bank Branch Manager and in customer service across various banking industries, I have honed my skills in building strong client relationships, resolving issues promptly, and ensuring exceptional service delivery. My background includes roles at different organization such as The Bank of Khyber & MCB Bank Ltd, where I consistently exceeded customer expectations through effective communication and problem-solving. I am passionate about leveraging my expertise to contribute meaningfully to teams focused on client satisfaction and operational excellence. I am eager to connect with professionals who share similar interests or may benefit from my experience. Please feel free to reach out if you would like to connect, discuss opportunities, or share insights.
I performed my duties as Branch Manager (Vice President-I) at Bank of Khyber University Road branch Peshawar, Pakistan where I was responsible for Marketing & Business development, managing internal and external affairs, opening of new accounts as well as maintenance of the existing accounts. Beside this I was also responsible for opening of term deposit accounts, reporting of financial figures to the head office.
I joined MCB Bank Limited as Officer Grade III in its Conventional Banking branch after acquiring the initial training of three months in its circle office Peshawar Pakistan, I was deputed as General Banking Officer at Jamrud Road Peshawar Branch. During my stay in MCB Bank Ltd I had the opportunity to serve at the following positions.
Branch Manager: (September 2011 till April 2022)
I performed my duties as Branch Manager (First Vice President) at MCB Hayatabad Peshawar branch, Pakistan where I was responsible for Marketing & Business development, managing internal and external affairs, opening of new accounts as well as maintenance of the existing accounts. Beside this I was also responsible for opening of term deposit accounts, reporting of financial figures to the head office. I have been elevated as Branch Manager for first time in MCB Dalazak Road Peshawar branch in November 2011.
Branch Operations Manager: (September 2007 to August 2011)
I had acquired in-depth knowledge of General Banking, Foreign Exchange and general operations at branch level. I performed my duties as Branch Operation Manager where I was responsible for management of the entire operations of the branch including supervision of daily operational activities/affairs, Account opening and effective implementation of KYC, AML and Prudential Regulations. Daily checking and countersigning of all vouchers and cheques, daily checking of Cash in Hand position and its insurance coverage. Balancing of Security stationery, Marketing of MCB’s Products Portfolio, introducing new corporate clients, Searching and Analyzing potential customers, Assessing Client’s Creditability, Financial Statements Analysis, Dealings with National and Multinational Banks, Managing movements of funds, Final Accounts and preparing various financial reports regarding credits. Meeting the clients from time to time to assess their financial needs and their existing business performance for credits purposes.
Communication
Customer Service
Customer Relationships
Excellent time management skills
Presentation & negotiation skills to positively promote organizational interests
Computing
Working freely with MS Office, Internet environment etc
Hobbies
Reading books, Playing Computer games, Net surfing and traveling
Completed three months comprehensive training at MCB’s Circle Office Peshawar in the following areas:
a- Certified Branch Manager
b- General Banking Operations
c- Credits
d- Foreign Exchange
e- Foreign Account Tax compliance Act
f- SBP Regulations on AML
g- Alternate Banking Channels
I have been awarded as an Employee of the Month award several times from MCB Bank Limited for my outstanding performance at various branch.
I have also been awarded from Royal Bank of Scotland by providing services to their customers at MCB Bank Limited Jamrud Road Peshawar due to threat to them.
Available at any time.