Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Safata Maiava

Porirua,WGN

Summary

I am an outgoing person who is always open-minded, and very easy to get along with. Always determined to learn new things within the industry, I love interacting with people, which makes me enjoy working in the hospitality industry because it gives me the opportunity to promote amazing hospitality and customer service to customers I come in contact with.

Overview

8
8
years of professional experience

Work History

Shift Manager

Mc Donald’s Johnsonville
11.2023 - Current
  • Shift managing and assisting
  • Food safety management
  • First day employee training
  • Barista skills (making coffee)
  • Dealing with customers and complaints. Answering customers' inquiries
  • Dealing with counting tills, system close, and refunds
  • Overlook stock deliveries
  • Positioned skilled staff in key areas throughout shift to optimize department productivity

Customer Service Agent/Supervisor

Jetstar
Rongotai , Wellington
07.2021 - 08.2023
  • Shift managing
  • Assisted customers with inquiries regarding Flight bookings and services through phone, email, and chat
  • Provided product information to customers in a timely manner
  • Resolved customer complaints quickly and efficiently
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses
  • Performed administrative duties related to customer service such as filing documents or completing paperwork

Cashier Assistant

City Green
01.2018 - 02.2020
  • Handling customers shopping and helping them with anything they need information on about the store
  • Packing and laying out food products making sure they are neatly packed and put away or any expired products to be thrown away
  • Assisting with running registers

Education

BISHOP VIARD COLLEGE
Porirua
2019

Tourism Diploma - Tourism Industry

New Zealand School of Tourism
Wellington
03.2021

Skills

  • Barista qualified
  • Ability to multitask
  • Working as a team
  • Fast learner
  • Customer focus

Languages

English
Native/ Bilingual
Samoan
Native/ Bilingual

Additional Information

Tavita Tautua - Swissport manager (Jetstar)

+64 221210189

Tavita.TauTua@johnmenzies.aero

Helena Turua - New Zealand school of Tourism Trainer

+64 2102253840

HelenaTurua@nzschooloftourism.co.nz

Rhyan Sebire - Restaurant Manager (Mcdonald)

+64 275258739

Rhyansebire@campbellmcd.com

Timeline

Shift Manager

Mc Donald’s Johnsonville
11.2023 - Current

Customer Service Agent/Supervisor

Jetstar
07.2021 - 08.2023

Cashier Assistant

City Green
01.2018 - 02.2020

BISHOP VIARD COLLEGE

Tourism Diploma - Tourism Industry

New Zealand School of Tourism

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Safata Maiava