Safata Maiava
Porirua,WGN
Summary
I am an outgoing person who is always open-minded, and very easy to get along with. Always determined to learn new things within the industry, I love interacting with people, which makes me enjoy working in the hospitality industry because it gives me the opportunity to promote amazing hospitality and customer service to customers I come in contact with.
Overview
8
8
years of professional experience
Work History
Shift Manager
Mc Donald’s Johnsonville
11.2023 - Current
- Shift managing and assisting
- Food safety management
- First day employee training
- Barista skills (making coffee)
- Dealing with customers and complaints. Answering customers' inquiries
- Dealing with counting tills, system close, and refunds
- Overlook stock deliveries
- Positioned skilled staff in key areas throughout shift to optimize department productivity
Customer Service Agent/Supervisor
Jetstar
Rongotai , Wellington
07.2021 - 08.2023
- Shift managing
- Assisted customers with inquiries regarding Flight bookings and services through phone, email, and chat
- Provided product information to customers in a timely manner
- Resolved customer complaints quickly and efficiently
- Maintained a high level of customer satisfaction by providing accurate and helpful responses
- Performed administrative duties related to customer service such as filing documents or completing paperwork
Cashier Assistant
City Green
01.2018 - 02.2020
- Handling customers shopping and helping them with anything they need information on about the store
- Packing and laying out food products making sure they are neatly packed and put away or any expired products to be thrown away
- Assisting with running registers
Education
BISHOP VIARD COLLEGE
Porirua2019
Tourism Diploma - Tourism Industry
New Zealand School of Tourism
Wellington 03.2021
Skills
- Barista qualified
- Ability to multitask
- Working as a team
- Fast learner
- Customer focus
Languages
English
Native/ Bilingual
Samoan
Native/ Bilingual
Additional Information
Tavita Tautua - Swissport manager (Jetstar)
+64 221210189
Tavita.TauTua@johnmenzies.aero
Helena Turua - New Zealand school of Tourism Trainer
+64 2102253840
HelenaTurua@nzschooloftourism.co.nz
Rhyan Sebire - Restaurant Manager (Mcdonald)
+64 275258739
Rhyansebire@campbellmcd.com
Timeline
Shift Manager
Mc Donald’s Johnsonville
11.2023 - Current
Customer Service Agent/Supervisor
Jetstar
07.2021 - 08.2023
Cashier Assistant
City Green
01.2018 - 02.2020
BISHOP VIARD COLLEGE
Tourism Diploma - Tourism Industry
New Zealand School of Tourism