Saffron Mattock
Auckland,Hatfields Beach
Summary
Well-qualified Beauty Therapist familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. I also possess experience delivering customer service and administrative excellence, including clerical support and public interaction. Excelling in calendar management, scheduling, data entry and database administration.
Overview
1
1
year of professional experience
Work History
Front Of House
Millies Cafe
08.2023 - Current
- Expedited order processing during peak hours by effectively communicating with the front of house team.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
- Streamlined communication between front of house and back of house teams, resulting in improved order accuracy and faster table turnover.
- Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Supported revenue growth by identifying upselling opportunities within the front of house team.
- Trained new employees on company procedures, ensuring consistent quality in front of house services.
Beauty Therapist
Forme Spa Takapuna
03.2023 - 07.2023
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, deep tissue massages and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
Education
High School Diploma -
Orewa College
Orewa, NZ12.2021
Skills
- Skincare Product Knowledge
- Client Consultation Abilities
- Time Management
- Organization Skills
- Tech-Savvy
- Supply Management
- Attention to Detail
- Problem-Solving
- Courteous and Professional
- Relationship Building
- Adaptable Mindset
- Cleanliness Standards
Timeline
Front Of House
Millies Cafe
08.2023 - Current
Beauty Therapist
Forme Spa Takapuna
03.2023 - 07.2023
High School Diploma -
Orewa College
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