Experienced people leader with over 8 years of management experience in large-scale retail operations. Skilled in leading diverse teams, managing complex projects, and delivering results under pressure. Proven ability to plan, implement, and oversee operations with a strong focus on integrity, compliance, and service quality. Adept at engaging with people from a wide range of backgrounds, building strong relationships, and ensuring inclusive and effective service delivery. Recognised for organisational excellence, risk awareness, and commitment to impartial leadership.