SAGAR CHUDASAMA
404/85 Beach Road Apartments, Auckland Central,New Zealand
Summary
Detail-oriented Customer Service and Finance Support Professional with 12 years of international experience in hospitality, aviation, and cruise sectors. Skilled in financial processing, reconciliations, and customer account management, adept at managing high-volume inquiries across multiple channels. Committed to resolving complex issues and maintaining compliance while delivering exceptional service in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Barclays Suites
Auckland CBD
09.2025 - Current
- Handled diverse customer inquiries via phone, email, and front desk to ensure timely resolution.
- Delivered urgent support for customers regarding refunds or financial adjustments.
- Resolved discrepancies alongside account-related inquiries swiftly and effectively.
- Guided customers through online platforms to improve overall service experience.
- Executed financial transactions, including cash handling and credit card payments, while ensuring accurate reconciliations.
- Updated billing and booking information while preparing critical finance documentation.
- Maintained data integrity and compliance by accurately recording information in MEWS PMS.
- Coordinated with housekeeping and maintenance departments to streamline service delivery and improve customer satisfaction.
Senior Security Officer
Silver Sea Cruises
, USA
07.2023 - 07.2025
- Performed comprehensive safety inspections and prepared audits to ensure adherence to ISPS Code regulations.
- Monitored CCTV footage to enhance security measures across premises.
- Executed thorough investigations and drafted incident reports to ensure accurate documentation.
- Managed complex customer situations with a focus on compliance, diplomacy, and negotiation.
- Delivered onboarding and safety training for new staff, promoting consistent service delivery.
Security Officer
P&O / Cunard Cruises
, United Kingdom
02.2015 - 03.2022
- Documented incidents thoroughly, maintained compliance standards, and collaborated with multiple departments to ensure safety and security.
- Negotiated resolutions and managed challenging conversations with guests to improve satisfaction and resolve issues effectively.
- Served as first contact for guest inquiries, providing timely assistance and guidance to enhance guest experience.
Assistant customer service manager
Indigo Airlines Ltd.
, India
03.2012 - 11.2014
- Trained team members on effective communication and accuracy in customer interactions, enhancing customer experience.
- Oversaw customer-facing team for check-ins and escalated case resolutions, ensuring timely issue resolution.
- Managed records, cash processing, and conflict resolution procedures to maintain operational efficiency.
Education
Bachelor of Commerce -
University of Mumbai
India06.2011
Diploma - Aviation, Hospitality & Travel
Frankin Institute
India06.2009
Skills
- Service excellence in customer relations
- Client management strategies
- Financial processing and reconciliations
- Database accuracy in data entry
- Effective communication (inbound/outbound)
- CRM email management skills
- Resolution of problems and complaints
- Coordination across departments
- Support for digital platforms
- Precision in detail
Certification
• First Aid Training – Certified (10/2025)
Availability
Immediate (Open Work Visa Valid till 03/2028)
References
Upon Request
Timeline
Customer Service Specialist
Barclays Suites
09.2025 - Current
Senior Security Officer
Silver Sea Cruises
07.2023 - 07.2025
Security Officer
P&O / Cunard Cruises
02.2015 - 03.2022
Assistant customer service manager
Indigo Airlines Ltd.
03.2012 - 11.2014
Bachelor of Commerce -
University of Mumbai
Diploma - Aviation, Hospitality & Travel
Frankin Institute