SAHANA DOMINIC
Hamilton,New Zealand
Summary
Well-qualified professional with positive and friendly demeanour. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering more than 5 years of experience in Customer service and Administration industry.
Overview
13
13
years of professional experience
Work History
Support Specialist
Community Living Trust
10.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Created, prepared, and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
Billing Customer Service Representative
Genesis Energy
11.2021 - 10.2022
- Manage the major commercial and industrial clients accounts and bill it up to date
- Maintain spreadsheets and keep it up to date in a daily basis
- To solve the billing issues relating to each accounts with 100+ consumers
- Communicating with the business sales team about the issues and solve it quickly
- Setting up the new accounts and consumers in Gentrack software.
- Setting up new energy and network tariffs in the software according to the new tariffs to be applied.
- Checking the Mailboxes and solving it by checking it with other departments.
Covid Vax Line Supervisor
Whakarongorau
05.2020 - 11.2021
- Assisting the Service Users to book for their covid vaccination
- Provided friendly advice to a diverse clientele, promoting the need of vaccination
- Motivating and evaluating the performance of the team members
- Conducting Meetings and updating the comms and changes to achieve the company's service targets.
- Monitored day-to-day production operations and identified methods to improve quality and efficiency.
Sales Consultant
Stewart Dawson's,Chartwell Mall
11.2019 - 05.2020
- Consistently exceeded personal monthly quotas
- Provided sales and customer service assistance to walk-in traffic
- Frequent updation of the product knowledge to enhance the reputation of the company through best customer service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Insurance Advisor
State Bank Of India (SBI) Life Insurance Ltd
05.2014 - 01.2020
- Contacting and meeting prospective customers
- Strategic planning for production penetration to the targeted customers
- Selling appropriate insurance plans to the end client
- Meeting the individual sales targets
- Maintain a positive relationship with the existing clients.
HR Coordinator
Jubilee Mission Hospital
01.2011 - 05.2012
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
Education
MBM(Master Of - Management
University Of Waikato
02.2021
PGDBM(Post Graduate Diploma - Business Management
Mount Carmel Institute Of Management
06.2014
BBA - Business Administration
Annamalai University
India05.2010
Skills
- Computer skills
- Interpersonal skills
- Compiling Data
- Microsoft Office
- Service-Orientation
- Active Listening
- Recordkeeping Skills
- Customer Communication and Empathy
- Organizational Skills
Reference
1) Roshan Thomas (Service Manager , CLT)
Contact : 0220642439
2) Hunter Sullivan (Colleague , Genesis Energy)
02102558769
Timeline
Support Specialist
Community Living Trust
10.2022 - Current
Billing Customer Service Representative
Genesis Energy
11.2021 - 10.2022
Covid Vax Line Supervisor
Whakarongorau
05.2020 - 11.2021
Sales Consultant
Stewart Dawson's,Chartwell Mall
11.2019 - 05.2020
Insurance Advisor
State Bank Of India (SBI) Life Insurance Ltd
05.2014 - 01.2020
HR Coordinator
Jubilee Mission Hospital
01.2011 - 05.2012
MBM(Master Of - Management
University Of Waikato
PGDBM(Post Graduate Diploma - Business Management
Mount Carmel Institute Of Management
BBA - Business Administration
Annamalai University
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