Sahara Joblin
Opotiki,BOP
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality results. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing a team through daily operations and consistently aiming to raise the bar of productivity.
Overview
10
10
years of professional experience
Work History
Duty Manager
New World Opotiki
04.2021 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Developed and implemented new procedures and policies to improve operational productivity.
- Analyzed sales data to identify opportunities for growth and improvement.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Trained employees in essential job functions.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Researched and identified new suppliers and vendors.
Childcare Assistant
Shining Stars Preschool
01.2016 - 12.2018
- Supervised free play and other activities to keep children safe.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
Gasline Easement Maintenace
First Gas
01.2014 - 10.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Performed frequent inspections to locate faults and schedule maintenance services.
Education
Associate of Arts - Moari And Indiginous Arts Lvl 3 - Lvl 5 (Diploma)
Te Wananga O Aotearoa
Opotiki11.2020
Skills
- Work Planning and Organization
- Workforce Management
- Customer Service
- Verbal and Written Communication
- Team Development
- Motivational Leadership
- Attention to Detail
- Financial Management
- Quality Assurance
- Presentation
- SAP Expertise
- Resourcefulness
Accomplishments
- Supervised team up to 30 staff members.
- Run successful daily operations from open til close.
- Promoted to Duty Manager and assisted with training and supervision of New/Junior members.
- Commissioned by Opotiki District Council to create two art pieces that display our town pride and are unique to our culture for the new town library.
- Commissioned by businesses to create logo/artwork for their companies.
Hobbies
In my free time I like to read literature, follow up on social media updates and trends, learn how to care and maintain plants through horticulture research, learn about new and sustainable resources and technique to protect our beautiful planet and create more artist masterpieces.
Timeline
Duty Manager
New World Opotiki
04.2021 - Current
Childcare Assistant
Shining Stars Preschool
01.2016 - 12.2018
Gasline Easement Maintenace
First Gas
01.2014 - 10.2016
Associate of Arts - Moari And Indiginous Arts Lvl 3 - Lvl 5 (Diploma)
Te Wananga O Aotearoa
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