Saharsh Negi

Assist the Front Office Manager with all operational aspects of the Front Desk. Proficiently operate the Front Desk including the checking and preparing reports and statistical information in accordance with service standards and procedures. Deliver and achieve a level of service quality that consistently meets and preferably exceeds the expectations of guests. Attend to operational problems and needs promptly including customer complaints, enquiries and requests, take positive solving approach.Assist the Front office manager in development of Annual Business Plan and Financial Budget.

Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting. Liaise with accounts team if required. All management accounts are processed as required. Ensure that all cash, credit card, charge back payments have been accurately processed. To ensure that all Night Audit and accounting functions have been completed in accordance with standard hotel procedure and policy. Process and send relevant reports. Chief Warden during Overnight shift and in charge of Emergency operations.

To oversee and facilitate activities of all departments during shift as required in the absence of executive management. Achieve a level of service quality that consistently meets and exceeds the expectations of guests and staff. Anticipate and meet guest needs and desires immediately as they occur during the shift and responding to all guest comments and complaints. Ensure that all accommodation, food & beverage and miscellaneous revenue & all method of payments have been properly posted. Accurately identify any discrepancy which exists between revenue and payments & complete all night audit reporting thoroughly and accurately. Liaising with Financial Controller to ensure that all necessary information is being reviewed and recorded on a daily basis. Maintaining sufficient knowledge of both the Hotel’s and Wellington Airport’s Emergency and Evacuation procedures. To undertake any other duties as required by the Front Office Manager and/or Financial Controller.

Greet all guests with a warm and welcoming approach. Keep check of the cash float and report and solve any discrepancies. Ensure that all tasks are being completed by GSA's and lead the team efficiently

Create, amend, cancel any reservations as per request and set up the correct routing for reservations. Amend/ Update Registration cards to ensure we have CC authority for upcoming guests. Ensure room rates are matching with those in Opera. Manage complaints effectively and ensure they are recorded correctly. Strive to achieve targets assigned by the department heads. Maintaining an exceptional level of customer service on every occasion. Ensure all daily transactions have been posted correctly.Report and investigate discrepancies. Amend guest reservations and profiles, ensure they have the right rates for the day, market, market segments. Roll the Night Audit. Create Daily Revenue Report against the trial balance and managers flash report for the day. Create daily boxes in right order.

Deliver a high standard of service where guests feel welcomed and appreciated in alignment with brand standards. Assist guests by recommending, upselling and booking of various activities and excursions. Taking reservations over the phone and referring the caller to the appropriate individual or department where necessary

Responsible for all monetary transactions taking place in the bar (Cash handling). Collect and refund money into accounts and ensure all accounts are balanced. Complaint Handling and following procedures

Training new staff and delegating tasks to ensure an efficient flow of service. Make various drinks such as cocktails, mock-tails and barista coffee. End of month stock take and ordering appropriately

Use of various systems such as Opera, Outlook and Microsoft office.

Cleaning and maintaining the established quota of guest rooms to the required standard and within the allocated time frames. Working quickly and efficiently to complete all rooms during peak season. Training new starters on procedures. Provide professional and polite customer service to all guests. Check supplies and stock to ensure adequate availability and order new supplies as and when necessary. Communicate and work effectively to assist in leading the team. Attend to any needs of the guest within a large resort property and ensure their experience was in keeping with expectations. Going the extra mile to make the guests stay memorable.

Providing fast and courteous service to all guests at peak times. Ensuring that the quality and presentation of food and beverages are prepared in alignment with brand standards. Organising set up for both Breakfast and Dinner service. Taking orders and serving beverages to guests. Following the correct sequence of service. Operating with a comprehensive product knowledge. Stock control and ordering products as and when necessary. Assisting in the organisation and set up of large functions, conferences and events.