Sahib Prabhaker
Christchurch
Summary
Proven Business Development Manager with a track record of fostering robust client relationships and driving revenue growth, notably at 2 Degrees Mobile. Expert in client needs assessment and cross-functional collaboration, achieving significant account retention and satisfaction. Skilled in leveraging CRM software to enhance decision-making processes, ensuring a 30% increase in key account revenue.
Overview
4
4
years of professional experience
Work History
Key Account Manager
Central Innovation
03.2024 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Improved client retention rates with personalized follow-up strategies and problem-solving techniques.
- Initiated cross-selling and upselling strategies to maximize account revenue potential.
- Drove revenue growth by negotiating favorable contract terms with major accounts.
Business Account Manager
One Nz ( Vodafone )
10.2022 - 03.2024
- Monitored account performance metrics, identifying areas requiring improvement or optimization.
- Increased client satisfaction by effectively addressing and resolving account-related issues.
- Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
- Facilitated regular client meetings to review progress updates and address any concerns or inquiries proactively.
- Established long-term strategic partnerships with key industry players, fostering mutually beneficial relationships.
Business Specialist
Vodafone New Zealand
09.2021 - 09.2022
- Consistently built long-term relationships with existing and new customers.
- Managed vendor relationships effectively through regular communication updates and performance evaluations, ensuring high-quality products and services were provided at competitive prices.
- Established strong relationships with key stakeholders through effective negotiation and collaboration techniques.
- Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
- Proactively addressed escalated customer issues with timely resolutions that also identified root causes for preventative action in the future.
Business Development Manager
2 Degrees Mobile
01.2021 - 09.2021
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
Education
Post- Graduate In Applied Management - Sales And Marketing
Otago Polytechnic
Auckland01.2021
Skills
- Client relationship building
- Business development
- Key account management
- Data-driven decision making
- Relationship selling
- Cross-functional collaboration
- Sales lifecycle management
- Account management
- Customer rapport
- Client needs assessment
- Account development
- Revenue generation
- Account retention
- CRM software proficiency
- Territory management
- Lead generation
- High-impact proposal presentation
- Sales negotiations
- Account performance analysis
- Client onboarding
- Problem-solving
- Multitasking Abilities
- Attention to detail
- Decision-making
Accomplishments
Awarded For Best Sales Person
Awarded For Highest Number of connections
Timeline
Key Account Manager
Central Innovation
03.2024 - Current
Business Account Manager
One Nz ( Vodafone )
10.2022 - 03.2024
Business Specialist
Vodafone New Zealand
09.2021 - 09.2022
Business Development Manager
2 Degrees Mobile
01.2021 - 09.2021
Post- Graduate In Applied Management - Sales And Marketing
Otago Polytechnic
Similar Profiles
TAUSEEF AHMEDTAUSEEF AHMED
Field Engineer at Central InnovationField Engineer at Central Innovation
Richard KiddRichard Kidd
General Manager - AEC Solutions ANZ at Central InnovationGeneral Manager - AEC Solutions ANZ at Central Innovation
Zelda UwahZelda Uwah
Director: Commercial Operations at Central University Of Technology Innovation ServicesDirector: Commercial Operations at Central University Of Technology Innovation Services