Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sahib Singh

Public Service Professional
Auckland

Summary

Experienced public sector professional with a strong background in leadership, client service, and capability development within the Ministry of Social Development. Skilled at delivering exceptional service experiences, promoting client independence, and coaching staff to achieve high performance. Recognized for effective communication, cultural responsiveness, and a dedicated commitment to supporting strategic objectives through continuous improvement and relationship building.

Overview

4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Employment Support Representative

Ministry of Social Development, Job Connect
01.2025 - Current
  • Support clients into sustainable employment through individualized action plans and work readiness coaching.
  • Build strong partnerships with employers, training providers, and internal stakeholders to enhance employment opportunities.
  • Guide clients in accessing specialist services and self-service tools, promoting long-term independence.
  • Contribute to the continuous improvement of regional employment services through feedback and insights.

Service Manager Client Service Support

Ministry Of Social Development
08.2022 - 12.2024
  • Provide staff with clear leadership and direction which supports the MSD strategic direction including wider Service Delivery and business unit plans.
  • Establish clear accountabilities and expectations of behaviour and performance within the team, encouraging and rewarding innovation and celebrating success.
  • Coach for high performance, supporting and enabling your people in their development journey through Te ara piki.
  • Lead and support initiatives to increase responsiveness to Māori and actively work to include Te Ao Māori into daily ways of working, your team culture and our service culture.
  • Ensure there is sufficient capacity and capability to deliver services and products to meet daily service demand, including workforce and workflows.
  • Maintain a comprehensive and current understanding of MSD products and services and lead the continuous improvement of our service delivery to clients.
  • Lead and drive a people centric service culture within the team and across Service Delivery, ensuring the right service systems are in place to ensure the client has a positive experience with every contact.
  • Give effect to Te Pae Tawhiti, Te Pae Tata and Pacific Prosperity in the development and implementation of change and business planning.
  • Demonstrate credibility and integrity in all working relationships based on mutual professional respect and ethics and ensure MSD values underpins your relationships across the business and with clients.
  • Lead and foster a wellbeing culture, including providing opportunities for staff to engage about health, safety and security matters that affect them, recognise and proactively support staff with issues impacting mental health and wellbeing.


Capability Developer

Ministry of Social Development
12.2020 - 08.2022
  • Develop and deliver the capability induction for all employees to ensure they are well orientated in their role and have clarity of the learning and development pathway
  • Work alongside employees to support their learning journey
  • Develop a tailored capability plan that includes milestone activities and goals and support them to take ownership of their development
  • Run debrief observation sessions with learners to discuss their insights, support their successes and challenges
  • Deliver learning that addresses capability gaps and meets the learning needs of the leaners
  • Record observations and debriefs and update the capability plan throughout the learner's learning journey
  • Communicate observations to managers and provide recommendations and advice to support learner’s professional development plan
  • Develop and present reporting which provides visibility of analysis to inform continuous improvement opportunities and the design of future learning
  • Monitor learner's capability and complete comprehensive analysis of data to support a continuous improvement culture to help them succeed and deliver improved client experiences by identifying capability gaps and developing solutions to mitigate gaps
  • Undertake quality assurance activities on identified risks, consulting with stakeholders as appropriate
  • Support change implementation and the embedding of new processes and practices.

Education

Diploma - Business Management

Kingsgate Institute
Auckland, AUK

Post-Graduate Certificate - Public Management

Victoria University of Wellington
Wellington
01.2025 - 12.2025

Skills

  • Leadership & Coaching for High Performance

  • Employment Services & Client Engagement

  • Cultural Competency (Te Ao Māori and Pacific Peoples)

  • Workforce Planning & Capability Development

  • Relationship Building & Stakeholder Engagement

  • Continuous Improvement & Change Management

  • Problem Solving & Strategic Decision-Making

  • Communication & Adaptability

Certification

NZ certificate in Adult & Tertiary Teaching Level 4

Timeline

Employment Support Representative

Ministry of Social Development, Job Connect
01.2025 - Current

Post-Graduate Certificate - Public Management

Victoria University of Wellington
01.2025 - 12.2025

Service Manager Client Service Support

Ministry Of Social Development
08.2022 - 12.2024

Capability Developer

Ministry of Social Development
12.2020 - 08.2022

Diploma - Business Management

Kingsgate Institute

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